All of your card information is stored directly with our secure 3rd party merchant processor. For your safety, we do not have access to your credit card information to determine why it has been declined. We suggest double-checking your card number, expiration date, billing address, or entering a different card. […]
I got a gateway timeout error or another error when I tried to check out, what should I do?
This error message means there was a disruption in the communication while we were processing your payment. No problem, we’ll get this taken care of. Here’s a pro tip: Try checking out again! Just make sure you don’t refresh while the checkout page is still loading. If the issue persists, […]
Can I update billing and shipping address, as well as payment and credit card info?
You can view all of your information on the Dashboard. You can have multiple cards on file so making purchases from our Shop or Rewards program super quick and easy! If your default card ever fails, we can automatically charge the other cards you have saved in your account.
Will there be additional charges aside from shipping?
Depending on where you live, there may be added sales tax to your order. This is determined based on your location, specifically by your State and County. While we do not have any control over taxes added, as they are set and collected by the State and County in which […]
Does LiveGlam store my credit card information?
For your security, all of your credit card information is stored directly with our secure 3rd party merchant processor. We used to allow users to enter their credit card information on our check out page, but after a security incident, even credit card information is directly entered with our secure […]
Can I make a purchase with with Apple Pay or Google Pay?
You can join our LiveGlam Club and make a purchase in Shop using Apple Pay and Google Pay.
