FAQ - Advice & Answers from the LiveGlam Team

How Can We Help?

Please click on one of the options above on our FAQ page (MorpheMe, KissMe, PolishMe or LiveGlam Pro) and you will find what you need there.
We have separate FAQs for all clubs above.  But also check out the tabs on the top menu bar as well as LiveGlam social media for more info!
Yes!  Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash!  We also have a separate affiliate program you can explore by clicking here.

LiveGlam Products

Brushes


The brushes included in each month’s package are a surprise but you will receive AT LEAST $30+ in Morphe brushes. All types of brushes are eligible including powder, foundation, contour, eye shadow and liner brushes. And we never ship the same brush twice!
You will receive between 3 and 8 new Morphe brushes each month. Some months include more expensive brushes so there will be fewer of them. Other months include less expensive brushes so there will be more of them. But you will always get $30+ in Morphe brushes every single month.
We start the next month's brushes on the 23rd of each month. So if you sign up on August 23rd, you will receive September's brushes. If you sign up between September 23rd to October 22nd, you will receive October's brushes.
No worries, we’ve got you covered! You can trade your brushes for some awesome alternatives including other brushes, lippies, palettes and much more.  Or, you can skip a month/payment entirely (you’ll hang on to your reward points you’ve been banking you just won’t collect new ones that month). By skipping your membership will automatically continue the next month. The last option would be to cancel. You do lose all your reward points if you cancel so make sure to cash them in before deciding to do so!
Our goal, of course, is to get everyone off the waitlist ASAP but we are reliant on product availability. We are unable to tell you how long you might be on the waitlist and we cannot guarantee you will receive the collection that was active during the month you signed up. But even if you miss a collection, we have a ton of awesome rewards prizes available, including past brush collections and products from some of the best beauty lines out there!
You will get Morphe makeup brushes each month with your membership, but you also score 100 reward points each  month you're an active member. You can use those points to redeem makeup, brushes and other awesome prizes! Check out your Rewards dashboard for more details!
We provide detailed information about each brush when we ship your packages, but we also provide how-to videos and blog posts for all the monthly brush packages. These videos and posts carefully illustrate how to use our brushes to get the most glam. You can access the videos (usually available at the end of the month for that month’s brushes) by logging into your LiveGlam account and clicking on "View this month's brushes" on your dashboard or by checking out the Blog.
You can redeem points in return for a free beauty product valued at $25+ when you reach 600 total points. You can redeem points in return for a free beauty product valued at $50+ when you reach 1,200 total points. If you have a 6 month membership, you are guaranteed to earn 600 points, and if you have an annual membership, you are guaranteed to earn 1,200 points. Check out your Rewards dashboard for available prizes and more info!
Yes! You can do this from your Dashboard (available for members only).
Although the annual membership requires payment for the entire 12 months up front, the benefit to being an annual member is that you are guaranteed to earn 1,200 reward points that can be redeemed for a free beauty product valued at more than $50!
If you are a monthly member, with at least 24 hours notice before the next scheduled shipment, you can: • Trade your next shipment for a different product • Skip a month of brushes • Cancel your membership at any time If you cancel, you will get brushes for which you’ve already paid but you will lose any points you’ve accumulated. Annual or 6 months memberships - because they are paid in full when you sign up - do not offer skip a month or cancellation features but you can still trade your next shipment for a different product with 24 hours notice. All of these features can be managed on your Dashboard.
Check out our Contact Page for the best ways to connect with our LiveGlam Customer Happiness team! Please include the following or we will not be able to complete your request as quickly and efficiently as possible: • Your order number, if applicable • The email address associated with your account • The service you are experiencing issues with (MorpheMe, KissMe, PolishMe, etc.) • A detailed explanation of the issue and any other relevant information. We answer all inquiries personally and will get back to you as quickly as possible. Thank you!

Shipping


We ship to anywhere in the world except Guatemala.
Brushes usually ship the same day you sign up or within 2 business days of your payment. So, if you sign up on the 5th of the month, your brushes should ship by the 7th. If you sign up on the 15th of the month, your brushes should ship by the 17th. We ship every single day except Sundays and holidays. And, once your package ships, you will get an email with a tracking number for it (you can also go to your Dashboard to find your tracking number).
Shipping is always free within the United States. International shipping is $4.99 per month. If you are a 6 month member, you will pay all 6 months of shipping up front along with your membership fee. If you are an annual member, you will pay all 12 months of shipping up front along with your membership fee.
Unfortunately, we are unable to continue to offer free shipping to Canada because of rate changes made by all worldwide shipping carriers. But we have lowered the initial ship rate of $7 to $4.99 in response to the concerns voiced by our customers. If you subscribed before the change (and your subscription has remained active), we will, of course, honor the original agreement and you will not be charged for shipping.

Rewards


Whether you’re on the waitlist or an active member, you can refer friends using your unique referral code (found on your Dashboard or Rewards dashboard). If a friend uses your code and they are placed on the waitlist, you will get points for the referral as soon as a spot opens up and your friend makes their first payment! You can then redeem your referral bonus item (or save the points!) from the Rewards store just like you would redeem any other prize!
Yes!  When you sign up for MorpheMe, you earn reward points that can be redeemed for free makeup and free brushes. You can choose products from Morphe, Tarte, NYX, Beauty Blender and Benefit Cosmetics to name only a few, and we are constantly adding new gifts to our list of options. (Products, prices and shipping costs are subject to change.)
You earn reward points simply by remaining an active MorpheMe member. Each month you’re a member, you earn 100 points. You can also earn additional reward points by referring your friends to the club using the unique referral link you’ll get when you join. And be sure to check out our new Give a Brush, Get a Brush program! If you refer a friend, you each get a makeup brush of your choosing! You can see more details and the awesome rewards prizes by logging in on your account and visit the Rewards dashboard (available to active members only).
Most reward products now ship within 2 business days of your order. Rewards with an “Add-On Item” badge will ship with your next monthly package or 31-days after your redemption- whichever comes first. That way if you are not receiving another package within a 31-day period (if you skip a month or cancel), we will just ship Add-On Items on their own. You do now have the option to pay for your Add-On items to ship separately if you do not want to wait.
We want to celebrate your birthday with you! You can add your birthday on the My Account page and every year we'll give you 50 bonus points to go with your candles!
The goal for our rewards program is to be able to give our glammers a lot of awesome free products, but in order to do so some products we wanted to add cost a lot for us to ship. Rather than keeping those awesome products from you, we decided to offer a discounted shipping cost. That way we can keep adding a high quality and a diverse range of products. We’re still taking care of the entire product cost for you when you use points, and giving you the most discounted shipping pricing we can! To make it more flexible you also have the option to pay for shipping with a credit card or by using your existing points, so you still can get products entirely by points. And if you live in the US, we will always try to offer some products that are completely free shipping. You also get free (or even more discounted) shipping if you’re a Gold member!
Yes! Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash! We also have a separate affiliate program you can explore by clicking here.

Billing


We do allow customers to change their billing date. You can make this change on your Dashboard (available for members only).
Yes. All of this is done through your Dashboard (available for members only).
All prices on the LiveGlam website are reflective of U.S. dollars.
We have a no refund policy except in very special, unique circumstances; however, we do offer exchanges on any damaged products if you report them within 60 days from the time of shipment. If there is a damaged product, please email a picture of the item (under 1MB in size) to support@liveglam.com.
Absolutely no customer credit card information is stored by LiveGlam so there is no risk of fraudulent charges occurring on your credit card account from our website. When you provide your credit card information the first time you sign up and become a member, the information is sent to our merchant processor who manages the monthly subscription charges by sending us an identifier only. They never provide us with details of your credit card number, expiration date, or card security code (CSC). We have no access to that information. For more detailed explanation on this, please check out this blog post ! If you suspect or detect fraudulent activity on your account, it is best for you to contact your bank immediately.

Still Not Finding Your Answers?

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Choose Your Monthly Dose of Glam

  • Receive Monthly Brushes

    MorpheMe

    Get 3-8 Morphe brushes each month. Brushing up your kit has never been so easy!

    For as low as $19.99 per month

  • Receive Monthly Lippies

    KissMe

    Get 3 new long-lasting lippies. You'll be falling in love with new colors every month.

    For as low as $19.99 per month

  • Receive Monthly Nail Polish

    PolishMe

    Get your hands on our monthly polish club! Receive 3 new gel-like polishes every month.

    For as low as $19.99 per month

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