Frequently Asked Questions

Gotta question? We're here to help!

  • I have a question about a specific subscription.

    Please click on one of the options above on our FAQ page (MorpheMe, KissMe, PolishMe or LiveGlam Pro) and you will find what you need there.

  • Looks like you have some new clubs. Where can I learn more?

    We have separate FAQs for all clubs above.  But also check out the tabs on the top menu bar as well as LiveGlam social media for more info!

  • Does LiveGlam have a referral or affiliate program?

    Yes!  Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash!  We also have a separate affiliate program you can explore by clicking here.

  • Which brushes will I receive each month?

    The brushes included in each month’s package are a surprise but you will receive AT LEAST $30+ in Morphe brushes. All types of brushes are eligible including powder, foundation, contour, eye shadow and liner brushes. And we never ship the same brush twice!

  • How many brushes will I get?

    You will receive between 3 and 8 new Morphe brushes each month. Some months include more expensive brushes so there will be fewer of them. Other months include less expensive brushes so there will be more of them. But you will always get $30+ in Morphe brushes every single month.

  • Which collection of brushes will I receive when I sign up?

    We begin a new brush month on the 23rd of each month. So, if you sign up on July 23rd, you will receive the August brushes. If you sign up between August 23rd and September 22nd, you will receive the September brushes.

  • What if I don’t want my next set of brushes?

    No worries, we’ve got you covered! You can trade your brushes for some awesome alternatives including other brushes, lippies, palettes and much more.  Or, you can skip a month/payment entirely (you’ll hang on to your reward points you’ve been banking you just won’t collect new ones that month). By skipping your membership will automatically continue the next month. The last option would be to cancel. You do lose all your reward points if you cancel so make sure to cash them in before deciding to do so!

  • When will I get off the waitlist?

    Our goal, of course, is to get everyone off the waitlist ASAP but we are reliant on product availability. We are unable to tell you how long you might be on the waitlist and we cannot guarantee you will receive the collection that was active during the month you signed up. But even if you miss a collection, we have a ton of awesome rewards prizes available, including past brush collections and products from some of the best beauty lines out there!

  • How does the waitlist affect the rewards program? Can I still refer friends?

    Whether you’re on the waitlist or an active member, you can refer friends using your unique referral code (found on your My Account or Rewards page). If a friend uses your code and they are placed on the waitlist, you will get points for the referral as soon as a spot opens up and your friend makes their first payment! You can then redeem your referral bonus item (or save the points!) from the Rewards store just like you would redeem any other prize!

  • Will I get products besides brushes?

    You will get Morphe makeup brushes each month with your membership, but you also score 100 reward points each  month you’re an active member. You can use those points to redeem makeup, brushes and other awesome prizes! Check out your rewards dashboard for more details!

  • Where do you ship?

    We ship to anywhere in the world!

  • When will my brushes ship?

    Brushes usually ship the same day you sign up or within 2 business days of your payment. So, if you sign up on the 5th of the month, your brushes should ship by the 7th. If you sign up on the 15th of the month, your brushes should ship by the 17th. We ship every single day except Sundays and holidays. And, once your package ships, you will get an email with a tracking number for it (you can also go to your My Account page to find your tracking number).

  • Do I have to pay for shipping?

    Shipping is always free within the United States. International shipping is $4.99 per month. If you are a 6 month member, you will pay all 6 months of shipping up front along with your membership fee. If you are an annual member, you will pay all 12 months of shipping up front along with your membership fee.

  • Did free shipping to Canada change? What if I subscribed before the change?

    Unfortunately, we are unable to continue to offer free shipping to Canada because of rate changes made by all worldwide shipping carriers. But we have lowered the initial ship rate of $7 to $4.99 in response to the concerns voiced by our customers. If you subscribed before the change (and your subscription has remained active), we will, of course, honor the original agreement and you will not be charged for shipping.

  • How can I learn to use my brushes?

    We provide detailed information about each brush when we ship your packages, but we also provide how-to videos and blog posts for all the monthly brush packages. These videos and posts carefully illustrate how to use our brushes to get the most glam. You can access the videos (usually available at the end of the month for that month’s brushes) by logging into your LiveGlam account and clicking on “Morphe How To Videos” on your dashboard.  Or you can scroll down to the bottom of any LiveGlam page and click on Blog.

  • Is there a rewards program?

    Yes!  When you sign up for MorpheMe, you earn rewards points that can be redeemed for free makeup and free brushes. You can choose products from Morphe, Tarte, NYX, Beauty Blender and Benefit Cosmetics to name only a few, and we are constantly adding new gifts to our list of options. (Products, prices and shipping costs are subject to change.)

  • How do I earn rewards points?

    You earn rewards points simply by remaining an active MorpheMe member. Each month you’re a member, you earn 100 points. You can also earn additional rewards points by referring your friends to the club using the unique referral link you’ll get when you join. And be sure to check out our new Give a Brush, Get a Brush program! If you refer a friend, you each get a makeup brush of your choosing! You can see more details and the awesome rewards prizes by logging in on your account and visit the Rewards page (available to active members only).

  • When will I get the rewards prize I redeemed?

    Most reward products now ship within 2 business days of your order. Rewards with an “Add-On Item” badge will ship with your next monthly package or 31-days after your redemption- whichever comes first. That way if you are not receiving another package within a 31-day period (if you skip a month or cancel), we will just ship Add-On Items on their own.

  • How do I get birthday points?

    We want to celebrate your birthday with you! You can add your birthday on the My Account page and every year we’ll give you 50 bonus points to go with your candles!

  • How do I get the free beauty product? What if I am a 6-month or annual member?

    You can redeem points in return for a free beauty product valued at $25+ when you reach 600 total points. You can redeem points in return for a free beauty product valued at $50+ when you reach 1,200 total points. If you have a 6 month membership, you are guaranteed to earn 600 points, and if you have an annual membership, you are guaranteed to earn 1,200 points. Check out the “Rewards” page for available prizes and more info!

  • Rewards used to ship for free, what changed?

    The goal for our rewards program is to be able to give our glammers a lot of awesome free products, but in order to do so some products we wanted to add cost a lot for us to ship. Rather than keeping those awesome products from you, we decided to offer a discounted shipping cost. That way we can keep adding a high quality and a diverse range of products. We’re still taking care of the entire product cost for you when you use points, and giving you the most discounted shipping pricing we can! To make it more flexible you also have the option to pay for shipping with a credit card or by using your existing points, so you still can get products entirely by points. And if you live in the US, we will always try to offer some products that are completely free shipping. You also get free (or even more discounted) shipping if you’re a Gold member!

  • Can I change my billing date?

    We do allow customers to change their billing date. You can make this change on your My Account page (available for members only).

  • Can I change my billing address, shipping address or payment information?

    Yes. All of this is done through your My Account page (available for members only).

  • Can I upgrade from a monthly membership to 6 month or annual membership?

    Yes! You can do this from your My Account page (available for members only).

  • What currency do your prices reflect?

    All prices on the LiveGlam website are reflective of U.S. dollars.

  • Do you offer refunds or exchanges?

    We have a no refund policy except in very special, unique circumstances; however, we do offer exchanges on any damaged products if you report them within 60 days from the time of shipment. If there is a damaged product, please email a picture of the item (under 1MB in size) to support@liveglam.com.

  • Why should I sign up for an annual membership instead of a monthly? How does it work?

    Although the annual membership requires payment for the entire 12 months up front, the benefit to being an annual member is that you are guaranteed to earn 1,200 rewards points that can be redeemed for a free beauty product valued at more than $50!

  • Can I cancel or skip a month? What if I'm an annual subscriber?

    If you are a monthly member, with at least 24 hours notice before the next scheduled shipment, you can:
    • Trade your next shipment for a different product
    • Skip a month of brushes
    • Cancel your membership at any time
    If you cancel, you will get brushes for which you’ve already paid but you will lose any points you’ve accumulated. Annual or 6 months memberships – because they are paid in full when you sign up – do not offer skip a month or cancellation features but you can still trade your next shipment for a different product with 24 hours notice. All of these features can be managed on the My Account page.

  • Does LiveGlam have a referral or affiliate program?

    Yes! Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash! We also have a separate affiliate program you can explore by clicking here.

  • Does LiveGlam store my credit card information?

    Absolutely no customer credit card information is stored by LiveGlam so there is no risk of fraudulent charges occurring on your credit card account from our website. When you provide your credit card information the first time you sign up and become a member, the information is sent to our merchant processor who manages the monthly subscription charges by sending us an identifier only. They never provide us with details of your credit card number, expiration date, or card security code (CSC). We have no access to that information. If you suspect or detect fraudulent activity on your account, it is best for you to contact your bank immediately.

  • Still have more questions?

    Check out our Contact Page for the best ways to connect with our LiveGlam Care team! Please include the following or we will not be able to complete your request as quickly and efficiently as possible:

    • Your order number, if applicable
    • The email address associated with your account
    • The service you are experiencing issues with (MorpheMe, KissMe, PolishMe, LiveGlam Pro, etc.)
    • A detailed explanation of the issue and any other relevant information.

    We answer all inquiries personally and will get back to you as quickly as possible. Thank you!

  • How does the free trial work?

    We have a free trial available for anyone who wants to check out our program before committing.  The trial period gives you 7 days of free access after which your paid subscription will automatically begin.  If you do not want to subscribe, you can cancel at any time before the trial ends and you will not be charged.

  • Where can I save, how do I get my pro discounts, and when can I start receiving them?

    After you become a LiveGlam Pro member, you will have access to a detailed guide on how to get pro makeup discounts for each brand as well as all the documentation you’ll need to qualify.

  • Is there a guarantee I will receive discounts with every brand?

    No.  We cannot guarantee that every brand will accept your pro discount applications because each company reviews and selects applicants in their own way.  Some brands have working experience requirements, geographic restrictions, etc.  We do list the average application success rate (by percentage) for each brand on the makeup discounts page (based on our real-user feedback).

  • If I live outside of the US, can I still join?

    Yes!  LiveGlam Pro is available to anyone in the world!  However, discounts aren’t always available in every country, so please make sure to click here to see which countries are eligible for discounts.

  • Is there a payment plan?

    Unfortunately, we do not currently offer payment plans.  However, the money you save with pro discounts should help cover the cost of the membership.

  • What happens if I want a different name on my pro package?

    You will be able to change the name on your pro package when you create it on the Makeup Discounts page.  To edit any other account details, go to your “My Account” page.

  • Are there refunds or exchanges?

    Because we offer LiveGlam Pro as a digital product, we do not offer exchanges or refunds.

  • Does LiveGlam have a referral or affiliate program?

    Yes!  Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash!  We also have a separate affiliate program, check out our affiliate page for more info. Click here.

  • Still have more questions?

    Check out our Contact Page for the best ways to connect with our LiveGlam Care team! Please include the following or we will not be able to complete your request as quickly and efficiently as possible:
    • Your order number, if applicable
    • The email address associated with your account
    • The service you are experiencing issues with (MorpheMe, KissMe, PolishMe, LiveGlam Pro, etc.)
    • A detailed explanation of the issue and any other relevant information.
    We answer all inquiries personally and will get back to you as quickly as possible. Thank you!

  • What is PolishMe?

    PolishMe is your mani/pedi’s new best friend!  For $19.99 a month, you get 3 exclusive nail polishes delivered right to your door. Each collection is personally designed and no month will be the same. The polishes are quick-drying and work perfectly on natural or acrylic nails.  Your mani/pedi thanks you in advance!

  • Which products will I receive each month?

    Each month, you will receive an exclusive collection of our gel-like nail polishes. Every monthly package contains three unique colors and you will never get the same color or trio collection twice! (If you sign up with an affiliate code, you will receive a free polish with your first package.)

  • Which collection will I receive when I sign up?

    We debut a new polish collection on the 23rd of each month. So, if you sign up on July 23rd, you will receive the August collection. If you sign up between August 23rd and September 22nd, you will receive the September collection.

  • What if I don’t like this month’s collection?

    No worries, we’ve got you covered! You can trade your polishes for other awesome items. Or, you can skip a month/payment entirely (you’ll hang on to your reward points you’ve been banking you just won’t collect new ones that month). By skipping your membership will automatically continue the next month. The last option would be to cancel. You do lose all your reward points if you cancel so make sure to cash them in before deciding to do so!

  • When will I get off the waitlist?

    Our goal, of course, is to get everyone off the waitlist ASAP but we are reliant on product availability. We are unable to tell you how long you might be on the waitlist and we cannot guarantee you will receive the collection that was active during the month you signed up. But even if you miss a collection, we have a ton of awesome rewards prizes available, including past polish collections and products from some of the best beauty lines out there!

  • How does the waitlist affect the rewards program? Can I still refer friends?

    Whether you’re on the waitlist or an active member, you can refer friends using your unique referral code (found on your My Account or Rewards page). If a friend uses your code and they are placed on the waitlist, you will get points for the referral as soon as a spot opens up and your friend makes their first payment! You can then redeem your referral bonus item (or save the points!) from the Rewards store just like you would redeem any other prize! Pretty simple!

  • I see a notation on my PolishMe packaging about 5-Free or 7-Free - and I noticed it was in the Laura G blog video, too.  What does that mean?

    Good question! Nail polishes sometimes contain ingredients that can be harmful to us if our bodies absorb them through our fingernails or toenails (nails can be very porous especially when they’re damp). We pride ourselves on the fact that our Laura G PolishMe polishes are free of the most harmful of these toxins. 5-Free means the polish contains no Toluene, Formaldehyde, Formaldehyde Resin, Camphor, or Dibutyl Phthalate (DBP). 7-Free means the polish contains none of those 5 toxins as well as Triphenyl Phosphate (TPHP) or Xylene. Big, science-y words! But a very good thing that our polishes are free of them!

  • Will I get products besides polishes?

    You will get nail polishes each month with your membership, but you also score 100 reward points each  month you’re an active member. You can use those points to redeem makeup, polishes and other awesome prizes! Check out your rewards dashboard for more details!

  • Where do you ship?

    We ship to anywhere in the world for our brush and lipstick clubs, but unfortunately, due to hazardous materials laws, we are unable to offer international shipping for nail polishes.

  • When will my polish ship?

    Polish collections usually ship the same day you sign up or within 2 business days of your payment. So, if you sign up on the 5th of the month, your polishes should ship by the 7th. If you sign up on the 15th of the month, your polishes should ship by the 17th. We ship every single day except Sundays and holidays. And, once your package ships, you will get an email with a tracking number for it (you can also go to your My Account page to find your tracking number).

  • Do I have to pay for shipping?

    Shipping is always free within the United States.

  • How does the rewards program work?

    When you sign up for PolishMe, you earn rewards points that can be redeemed for free lippies, polish, makeup and other products. You can choose products from LauraG Polish, Morphe, Impressions Vanity, Tarte, NYX and Benefit Cosmetics to name only a few, and we are constantly adding new gifts to our list of options.

  • How do I earn rewards points?

    You earn rewards points simply by remaining an active PolishMe member. Each month you’re a member, you earn 100 points. You can also earn additional rewards points by referring your friends to the club using the unique referral link you’ll get when you join. And be sure to check out our new Give a Polish, Get a Polish program! If you refer a friend, you each get a polish of your choosing! You can see more details and the awesome rewards prizes by logging in on your account and visit the Rewards page (available to active members only)

  • When will I get the rewards prize I redeemed?

    Most reward products now ship within 2 business days of your order. Rewards with an “Add-On Item” badge will ship with your next monthly package or 31-days after your redemption- whichever comes first. That way if you are not receiving another package within a 31-day period (if you skip a month or cancel), we will just ship Add-On Items on their own.

  • How do I get birthday points?

    We want to celebrate your birthday with you! You can add your birthday on the My Account page and every year we’ll give you 50 bonus points to go with your candles!

  • How do I get the free beauty product? What if I am a 6-month or annual member?

    You can redeem points in return for a free beauty product valued at $25+ when you reach 600 total points. You can redeem points in return for a free beauty product valued at $50+ when you reach 1,200 total points. If you have a 6 month membership, you are guaranteed to earn 600 points, and if you have an annual membership, you are guaranteed to earn 1,200 points. Check out the “Rewards” page for available prizes and more info!

  • Rewards used to ship for free, what changed?

    The goal for our rewards program is to be able to give our glammers a lot of awesome free products, but in order to do so some products we wanted to add cost a lot for us to ship. Rather than keeping those awesome products from you, we decided to offer a discounted shipping cost. That way we can keep adding a high quality and a diverse range of products. We’re still taking care of the entire product cost for you when you use points, and giving you the most discounted shipping pricing we can! To make it more flexible you also have the option to pay for shipping with a credit card or by using your existing points, so you still can get products entirely by points. And if you live in the US, we will always try to offer some products that are completely free shipping. You also get free (or even more discounted) shipping if you’re a Gold member!

  • Can I change my billing date?

    We do allow customers to change their billing date. You can make this change on your My Account page (available for members only).

  • Can I change my billing address, shipping address or payment information?

    Yes. All of this is done through your My Account page (available for members only).

  • Can I upgrade from a monthly membership to 6 month or annual membership?

    Yes! You can do this from your My Account page (available for members only).

  • What currency do your prices reflect?

    All prices on the LiveGlam website are reflective of U.S. dollars.

  • Do you offer refunds or exchanges?

    We have a no refund policy except in very special, unique circumstances; however, we do offer exchanges on any damaged products if you report them within 60 days from the time of shipment. If there is a damaged product, please email a picture of the item (under 1MB in size) to support@liveglam.com.

  • Why should I sign up for an annual membership instead of a monthly? How does it work?

    Although the annual membership requires payment for the entire 12 months up front, you’ll pay $20 less than if you paid monthly – that’s equivalent to one month free! And you are guaranteed to earn 1,200 rewards points that can be redeemed for a free beauty product valued at more than $50!

  • Can I cancel or skip a month? What if I'm an annual subscriber?

    If you are a monthly member, with at least 24 hours notice before the next scheduled shipment, you can:
    • Trade your next shipment for a different product
    • Skip a month of polishes
    • Cancel your membership at any time
    If you cancel, you will get polishes for which you’ve already paid but you will lose any points you’ve accumulated. Annual or 6 months memberships – because they are paid in full when you sign up – do not offer pause or cancellation features but you can still trade your next shipment for a different product with 24 hours notice. All of these features can be managed on the My Account  page.

  • Does LiveGlam have a referral or affiliate program?

    Yes! Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash! We also have a separate affiliate program you can explore by clicking here.

  • Does LiveGlam store my credit card information?

    Absolutely no customer credit card information is stored by LiveGlam so there is no risk of fraudulent charges occurring on your credit card account from our website. When you provide your credit card information the first time you sign up and become a member, the information is sent to our merchant processor who manages the monthly subscription charges by sending us an identifier only. They never provide us with details of your credit card number, expiration date, or card security code (CSC). We have no access to that information. If you suspect or detect fraudulent activity on your account, it is best for you to contact your bank immediately.

  • Still have more questions?

    Check out our Contact Page for the best ways to connect with our LiveGlam Care team! Please include the following or we will not be able to complete your request as quickly and efficiently as possible:
    • Your order number, if applicable
    • The email address associated with your account
    • The service you are experiencing issues with (MorpheMe, KissMe, PolishMe, LiveGlam Pro, etc.)
    • A detailed explanation of the issue and any other relevant information.
    We answer all inquiries personally and will get back to you as quickly as possible. Thank you!

  • Can you tell me more about the KissMe brand?

    KissMe is an exclusive liquid lipstick line made by the team here at LiveGlam! We’ve spent months swatching and perfecting our long lasting formula and we are so excited to introduce it to the world through our monthly liquid lipstick club!

  • Can you tell me a little more about the products themselves?

    The KissMe lippies are made in the USA and are super long-lasting, fast-drying, highly pigmented and smell delicious! And they come in our special custom, rose gold casing.

  • Are the products cruelty-free or vegan?

    Yes and yes! We love animals! So, our formula is both cruelty-free and vegan! More specifically, it’s paraben-free, gluten-free, non-comedogenic and pthalates-free, and we use a globally-compliant formula!

  • Which products will I receive each month?

    Each month, you will receive an exclusive collection of our KissMe liquid lipsticks. Every monthly package contains three unique colors and you will never get the same color twice! Our first collection is matte, but watch for gloss, metallics and much more in future months.

  • Which month’s lipsticks will I receive?

    We debut a new lipstick collection on the 23rd of each month. So, if you sign up on July 23rd, you will receive the August collection. If you sign up between August 23rd and September 22nd, you will receive the September collection.

  • What if I don’t like this month’s collection?

    No worries, we’ve got you covered!  You can trade your lippies for some awesome alternatives including other lippies, palettes and much more.  Or, you can skip a month/payment entirely (you’ll hang on to your reward points you’ve been banking you just won’t collect new ones that month).  By skipping your membership will automatically continue the next month.  The last option would be to cancel. You do lose all your reward points if you cancel so make sure to cash them in before deciding to do so!

  • When will I get off the waitlist?

    Our goal, of course, is to get everyone off the waitlist ASAP but we are reliant on product availability. We are unable to tell you how long you might be on the waitlist and we cannot guarantee you will receive the collection that was active during the month you signed up. But even if you miss a collection, we have a ton of awesome rewards prizes available, including past lipstick collections and products from some of the best beauty lines out there!

  • How does the waitlist affect the rewards program? Can I still refer friends?

    Whether you’re on the waitlist or an active member, you can refer friends using your unique referral code (found on your My Account or Rewards page). If a friend uses your code and they are placed on the waitlist, you will get points for the referral as soon as a spot opens up and your friend makes their first payment! You can then redeem your referral bonus item (or save the points!) from the Rewards store just like you would redeem any other prize! Pretty simple!

  • Will I get products besides lipsticks?

    You will get KissMe lipsticks each month with your membership, but you also score 100 reward points each  month you’re an active member. You can use those points to redeem makeup, lippies and other awesome prizes! Check out your rewards dashboard for more details!

  • Where do you ship?

    We ship to anywhere in the world!

  • When will my lipsticks ship?

    Lipstick collections usually ship the same day you sign up or within 2 business days of your payment. So, if you sign up on the 5th of the month, your lipsticks should ship by the 7th. If you sign up on the 15th of the month, your lipsticks should ship by the 17th. We ship every single day except Sundays and holidays.  And, once your package ships, you will get an email with a tracking number for it (you can also go to your My Account page to find your tracking number).

  • Do I have to pay for shipping?

    Shipping is always free within the United States. International shipping is $3.99 per month. If you are a 6 month member, you will pay all 6 months of shipping up front along with your membership fee. If you are an annual member, you will pay all 12 months of shipping up front along with your membership fee.

  • What looks can I achieve with each collection?

    After you join, you can check out our monthly look book on the Monthly Lippie Page for inspiration on how to rock each month’s shades!

  • How does the rewards program work?

    When you sign up for KissMe, you earn rewards points that can be redeemed for free lippies, polish, makeup and other products. You can choose products from LauraG Polish, Morphe, Impressions Vanity, Tarte, NYX and Benefit Cosmetics to name only a few, and we are constantly adding new gifts to our list of options.

  • How do I earn rewards points?

    You earn rewards points simply by remaining an active KissMe member. Each month you’re a member, you earn 100 points. You can also earn additional rewards points by referring your friends to the club using the unique referral link you’ll get when you join. And be sure to check out our new Give a Lippie, Get a Lippie program! If you refer a friend, you each get a lippie of your choosing! You can see more details and the awesome rewards prizes by logging in on your account and visit the Rewards page (available to active members only).

  • When will I get the rewards prize I redeemed?

    Most reward products now ship within 2 business days of your order. Rewards with an “Add-On Item” badge will ship with your next monthly package or 31-days after your redemption- whichever comes first. That way if you are not receiving another package within a 31-day period (if you skip a month or cancel), we will just ship Add-On Items on their own.

  • How do I get birthday points?

    We want to celebrate your birthday with you! You can add your birthday on the My Account page and every year we’ll give you 50 bonus points to go with your candles!

  • How do I get the free beauty product? What if I am a 6-month or annual member?

    You can redeem points in return for a free beauty product valued at $25+ when you reach 600 total points. You can redeem points in return for a free beauty product valued at $50+ when you reach 1,200 total points.  If you have a 6 month membership, you are guaranteed to earn 600 points, and if you have an annual membership, you are guaranteed to earn 1,200 points.  Check out the “Rewards” page for available prizes and more info!

  • Rewards used to ship for free, what changed?

    The goal for our rewards program is to be able to give our glammers a lot of awesome free products, but in order to do so some products we wanted to add cost a lot for us to ship. Rather than keeping those awesome products from you, we decided to offer a discounted shipping cost. That way we can keep adding a high quality and a diverse range of products. We’re still taking care of the entire product cost for you when you use points, and giving you the most discounted shipping pricing we can! To make it more flexible you also have the option to pay for shipping with a credit card or by using your existing points, so you still can get products entirely by points. And if you live in the US, we will always try to offer some products that are completely free shipping. You also get free (or even more discounted) shipping if you’re a Gold member!

  • Can I change my billing date?

    We do allow customers to change their billing date. You can make this change on your My Account page (available for members only).

  • Can I change my billing address, shipping address or payment information?

    Yes. All of this is done through your My Account page (available for members only).

  • Can I upgrade from a monthly membership to 6 month or annual membership?

    Yes! You can do this from your My Account page (available for members only).

  • What currency do your prices reflect?

    All prices on the LiveGlam website are reflective of U.S. dollars.

  • Do you offer refunds or exchanges?

    We have a no refund policy except in very special, unique circumstances; however, we do offer exchanges on any damaged products if you report them within 60 days from the time of shipment. If there is a damaged product, please email a picture of the item (under 1MB in size) to support@liveglam.com.

  • Why should I sign up for an annual membership instead of a monthly? How does it work?

    Although the 6 month and annual memberships require payment for the entire 6 or 12 months up front, you’ll pay less! On the 6 month membership, you’ll save $10 and are guaranteed to earn 600 rewards points that can be redeemed for a free beauty product valued at more than $25! And on the 12 month membership, you’ll save $20 and are guaranteed to earn 1200 rewards points that can be redeemed for a free beauty product valued at more than $50!

  • Can I cancel or skip a month? What if I'm an annual subscriber?

    If you are a monthly member, with at least 24 hours notice before the next scheduled shipment, you can:
    • Trade your next shipment for a different product
    • Skip a month of lipsticks
    • Cancel your membership at any time
    If you cancel, you will get lipsticks for which you’ve already paid but you will lose any points you’ve accumulated. Annual or 6 months memberships – because they are paid in full when you sign up – do not offer pause or cancellation features but you can still trade your next shipment for a different product with 24 hours notice. All of these features can be managed on the My Account page.

  • Does LiveGlam have a referral or affiliate program?

    Yes! Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash!  We also have a separate affiliate program you can explore by clicking here.

  • What are the ingredients in your KissMe lipsticks?

    Isododecane, Cyclopentasiloxane, DisteardimoniumHectorite, Propylene Carbonate, Synthetic Beeswax, Hectorite, PVP/Hexadecene, Copolymer, Vanilla Planifolia (Vanilla) Fruit Extract, Tocopherol, Phenoxyethanol, Capryl Glycol, Ethylhexylglycerin, Hexylene Glycol, Caprylic/Capric Triglyceride, Aloe Barbadensis Leaf Extract, and Hydrogenated Polyisobutene.

    MAY ALSO CONTAIN +/-:
    Titanium Dioxide (Cl77891), Iron Oxides (Cl7789, Cl77491, Cl77492, Cl77499), Blue1 Lake (Cl42090), Yellow 5 Lake (Cl19140), Red 6 Lake (Cl15850), Red 7 Lake (Cl15880), & Red 27 Lake (Cl15850).

     

  • Can I have any sort of allergic reaction to my lippies?

    While our KM formula does not contain any known allergens, some people may experience sensitivity to certain pigments. If by chance an adverse reaction occurs, immediately discontinue use of the product and consult your doctor. Return the lippies to us by resealing the package, labeling it with “Return To Sender” and leaving it in your mailbox. When we receive it, we will issue a full refund.

  • Does LiveGlam store my credit card information?

    Absolutely no customer credit card information is stored by LiveGlam so there is no risk of fraudulent charges occurring on your credit card account from our website. When you provide your credit card information the first time you sign up and become a member, the information is sent to our merchant processor who manages the monthly subscription charges by sending us an identifier only. They never provide us with details of your credit card number, expiration date, or card security code (CSC). We have no access to that information. If you suspect or detect fraudulent activity on your account, it is best for you to contact your bank immediately.

  • Still have more questions?

    Check out our Contact Page for the best ways to connect with our LiveGlam Care team! Please include the following or we will not be able to complete your request as quickly and efficiently as possible:
    • Your order number, if applicable
    • The email address associated with your account
    • The service you are experiencing issues with (MorpheMe, KissMe, PolishMe, LiveGlam Pro, etc.)
    • A detailed explanation of the issue and any other relevant information.
    We answer all inquiries personally and will get back to you as quickly as possible. Thank you!

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