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General

LiveGlam is your go-to makeup brand for looking and feeling fabulous, with products that are good for you and the planet. Whether you join our subscription to receive our monthly curated collections or explore our Shop for must-have beauty essentials, we offer a range of high-quality products to enhance your beauty routine.

The LiveGlam Club is your exclusive monthly beauty subscription, delivering a personalized selection of beauty products right to your doorstep for just $21.99 per month. Each month, our expert team curates a themed collection that includes everything from makeup to skincare essentials, ensuring your beauty routine remains both fresh and exciting. Plus, you can customize your monthly collection to tailor it to your unique preferences, making each box a perfect fit for your beauty needs. 

We’d love for you to be a part of our #LiveGlamFam! To join the LiveGlam Club, click “Join” on our web page's upper right corner, and pick your first collection. To sweeten the deal, use code “LiveGlam” at checkout to get a free extra gift with your first package! Simply select your plan type: monthly, 6 months, or annual, and start getting the best LiveGlam beauty products delivered straight to your door.

As a LiveGlam Club Member, you’ll enjoy perks that make your beauty routine a breeze:

  1. Customize Your Collection: You can personalize your monthly beauty box using our Trade feature, ensuring you get exactly what you love.
  2. Flexibility is Key: It's super easy to Skip a month or Cancel anytime hassle-free. We believe in giving you total control over your subscription.
  3. Amazing Deals and Rewards: Enjoy a discount on all products in our Shop and earn points towards free goodies through our Loyalty Program.

Join now to make the most of your membership!

You get to glam the way you wish! Simply choose your first collection at checkout.

Opt for our 6-month or annual plan and get more makeup for less! Save upfront with our plans while still enjoying the flexibility to Skip whenever needed. 6-month members save $12 and earn 600 Reward points, while annual members get one month FREE plus 1200 Reward points.

Members of the #LiveGlamFam get incredible pricing on all of our products, discounted shipping rates, and earn reward points from shopping that may be used to redeem beauty products on our Rewards page; as if you needed one more reason to get your glam on!

Even if you are not a member to a LiveGlam Club, you can still build your beauty kit with our glamazing products. Stop by the LiveGlam Shop to see the latest and make them yours. Remember, when you join our club, you'll receive exclusive discounts from our Shop.

Absolutely! Our ambassador program is perfect for makeup enthusiasts and content creators alike. As a LiveGlam ambassador, you’ll receive a unique code, earn commission on sales, and enjoy our monthly collections for FREE. It's an amazing way to share your passion for makeup, earn, and be part of our vibrant community. Interested? Apply here.

We are currently not in retail stores. However, the LiveGlam Shop is the perfect way to try our products before subscribing. Or, you can grow your collection, restock on your fave products or get LiveGlam goodies for your fam and friends. Check it out! BTW, members get exclusive access and special prices ... just saying!

At the moment, we don’t have a LiveGlam app. However, after your purchase, you’ll gain access to our LiveGlam Dashboard. There, you can manage your subscription, rate and review products, redeem your rewards, and more!

We hope that you love all the glam goodies you receive, but we understand that some items aren't for everyone. Unfortunately, once you receive your package, your products cannot be swapped out. You can always give us feedback by rating them on your Dashboard. We are always listening!

Follow us on our Socials (Facebook, Instagram, YouTube, TikTok) and discover glamazing tips and tricks on how to use your new products on our blog. You can also check out tutorials for each collection on your Dashboard. Need help navigating? Contact us and we'll show you … that's what #LiveGlamFam is here for!

Club packages usually ship within 2 business days after your payment processes. We ship everyday, except Sundays and holidays. Once your package ships, you'll get an email with a tracking number. You can always find it in your Dashboard as well.

FYI, some orders might take longer to fulfill. Feel free to reach out to our Customer Happiness Team with any questions.

Currently, all of our orders ship separately. We're working on an add-on option, but in the meantime, check the status of your orders on your Dashboard.

There are many ways you can get free LiveGlam goodies! By earning Reward points, you can redeem them in your Dashboard for free products. Check out Rewards for more info.

We are not your average beauty box! Before your monthly package ships, you can choose to Skip that collection for free. If you have a legacy 6 month or annual plan, you can still Skip and we’ll extend your subscription by 30 days. You can manage this feature on your Dashboard. Here is a blog post with lots of info on how Glammers can glow their own way.

We think you're influential, that's why we are always listening! When you rate your monthly collections, your feedback helps us create products you lust for. 4 days after your package ships out, a rate option will appear on your Subscriptions tab. You can also leave feedback on our social accounts, we take your comments into consideration when developing new products or bringing back bestsellers. Also, when you Trade your products we take note of what our Glammers love most. When it comes to our beauty products, our glam always begins with you!

When you review products, we learn what you love and what you want to kiss goodbye. From your LiveGlam Dashboard, you can select to rate products and give us your feedback. Each time you give feedback, we'll give you 25 Reward points to redeem more glam goodies. Learn more about reviewing products here. We always want to hear from you!

1. Store your vegan, handmade lashes in a box to help keep them clean and dry, maintain their curvature and prolong use.
2. To clear glue on an eyelash, dip a clean cotton swab in makeup remover and brush
eyelash gently.
3. You can also use tweezers to carefully remove any residual glue from the eyelash band.
4. To avoid damaging eyelashes, please don't get the eyelashes wet or sleep with them on.

PRO TIP: To extend the life of your lashes and further maintain their original look, avoid directly
applying mascara. Instead, apply mascara to your natural lashes first and wait until it
dries before applying lashes.

LiveGlam Gift Cards can be used as store credit for Shop and Subscription purchases only. They cannot be used to purchase club collections in waitlist, gift cards, Reward products or points. Simply, apply your gift code at Checkout where you see “Have a coupon or gift card?” Once applied the gift card will appear as 'Gift Card Applied’ in the order breakdown.

Learn more about LiveGlam Gift Cards here.

Got questions? Concerns? Want to know our favorite contour tips? Reach out to our Customer Happiness Team anytime. We are always happy to help.

Purchases from Rewards and Shop are separate from your club membership. However, we do offer our Glammers a shipping discount, which is calculated for you at checkout.

All of your card information is stored directly with our secure 3rd party merchant processor. For your safety, we do not have access to your credit card information to determine why it has been declined. We suggest double-checking your card number, expiration date, billing address, or entering a different card. Otherwise, please contact your credit card provider directly. If your default card fails, we will automatically roll through your cards on file to keep your glam going.

Visit your Dashboard for order details and the collection you will receive. Contact our Customer Happiness Team for any questions, we're always happy to help.

You can have as many cards on file as you'd like. We’ll always ask you which card you’d like to use before starting a new subscription or purchasing items from Shop and Rewards. You can set one of your cards as “default” so it will be used for all recurring payments. If you only have one card on file, that will be your default payment.

You can choose to Skip or Trade any collection you don't want, but we have a no refund policy. Under special circumstances, some products may be exchanged/replaced if reported within 30 days. Reach out to our Customer Happiness Team for more info, we're happy to help.

Due to high glamand, sometimes we have to put our future Glammers on our waitlist. Our goal is to get everyone off as soon as possible! We do this on a first-come, first-serve basis. We are always activating new #LiveGlamFam members, so check your current spot in line on your Dashboard. FYI, click here to learn more (and the secret to skipping the waitlist).

Once you're officially part of the #LiveGlamFam, you'll receive the collection that you signed up for. We'll send an email with all the details! Learn more about the waitlist here. Get excited, glam is headed your way!

Yes and yes! All of the products we manufacture are vegan, cruelty-free, paraben-free, gluten-free, non-comedogenic, and phthalates-free. We craft our products with care, using a globally-compliant formula that's good for you and our furry friends.

Like most other lip products, our lippies have a shelf life of 24 months unopened. It can last up to 12 months after opening, depending on how the lippies are stored. We recommend somewhere dry and cool, between 70 to 75 degrees Fahrenheit. Here are a few exceptions to the lippie rule:

  • Lip Balms - Minimum shelf life of 36 months, recommended storage at 68 to 78 Fahrenheit.
  • Lip Product Removers - Minimum shelf life of 36 months, recommended storage at 66 to 78 Fahrenheit.
  • Lip Liners - Minimum shelf life of 24 months, recommended storage at 65 to 77 Fahrenheit.
  • Lip Scrubs - Minimum shelf life of 36 months, recommended storage at 68 to 78 Fahrenheit.

Yes! You can upgrade at anytime from your Member’s Dashboard.

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