Frequently Asked Questions

Gotta question? We're here to help!

  • I have a question about a specific subscription.

    Please click above to see our separate FAQs for LiveGlam Pro, MorpheMe, KissMe and PolishMe!

  • Looks like you have some new clubs, where can I learn more?

    We have separate FAQs for both, above. But check out the tabs on the top menu bar, and our social media for more info!

  • Does LiveGlam have an affiliate program?

    Yes!  Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash!  We also have a separate affiliate program, check out our affiliate page for more info. Click here.

  • When will I get off the waitlist?

    Unfortunately, we cannot say for sure how long you will be on the waitlist and we cannot guarantee you will get to receive the collection that was present when you signed up. Our goal is to get everyone off the waitlist ASAP. But even if you miss a collection, we have a bunch of awesome rewards prizes available, including past months of brushes and products from some of the best beauty lines out there!

  • Which brushes will I receive each month?

    Each month is a surprise but you will receive AT LEAST $30+ in Morphe brushes. All collections and types of brushes are eligible including powder, foundation, contour, eye shadow and liner brushes.  We will never ship the same brush twice.

  • How many brushes will I get?

    You will receive anywhere from 3-9 new Morphe brushes each month.  Some months include more expensive brushes, so there will be fewer.  Other months include less expensive brushes, so there will be more.  But you will always get $30+ in Morphe brushes, all of which you can learn to use in your monthly how-to, located on your monthly brush page (for members only.)

  • Which collection of brushes will I receive when I sign up?

    We start a new collection of brushes on the 23rd of each month. So, if your payment is between March 23 and April 22, you will receive April’s set. If you sign up on or after April 23, you will receive May’s set. Your brushes will ship out no more than 2 business days after you make your first payment, and the collection you get is based off your payment date.

  • Will I get products besides brushes?

    You will get Morphe makeup brushes only. From time to time, we may throw in something extra to show you our love and appreciation!  You can earn reward points as a member to get free beauty products aside from brushes. Check out your rewards dashboard and see below for more details!

  • When will my brushes ship?

    Brushes usually ship same day or within 2 business days of your payment.  So if you sign up on the 5th, your brushes should ship by the 7th.  If you sign up on the 15th, your brushes should ship by the 17th.  We ship every day except Sunday and holidays.  You will get an email with a tracking number once your package ships or you can find your tracking number on your My Account page (available for members only).

  • Where do you ship?

    We ship to anywhere in the world!

  • Did free shipping to Canada change? What if I subscribed before the change?

    Unfortunately, we are unable to continue to offer free shipping to Canada due to the rate changes made by all worldwide shipping carriers. We lowered the rate from the initial $7 to $4.99 in response to your concerns. If you subscribed before the change (and your subscription has remained active), we will honor the original agreement and you will not be charged shipping.

  • Do I have to pay for shipping?

    Shipping is always free within the US.  International shipping has a flat rate fee of $4.99.  If you are an annual or 6-month subscriber, you will pay for the full year or 6-months of shipping up front.

  • Is there a rewards program?

    Yes!  When you sign up for #MorpheMe, you earn reward points that can be used to redeem free makeup and brushes.  We are constantly adding new gifts, and you can choose products from Morphe, Impressions Vanity, Tarte, NYX, Benefit Cosmetics + more! Products, prices and shipping costs are subject to change.

  • How do I earn rewards points?

    You earn reward points just by staying an active #MorpheMe member.  Each month you get your brushes, you earn 100 reward points.  You can also earn additional reward points by referring your friends to the club using the unique referral link you’ll get when you join. Get your referral link and find out more information on your Rewards page (available for members only.)

     

    Check out our new Give a Brush, Get a Brush program- refer a friend and you each get a makeup brush of your choosing! More details on your Rewards page.

  • When will I get the rewards prize I redeemed?

    Your product will ship with your next monthly order or after 31 days, whichever comes first!

  • Rewards used to ship for free, what changed?

    The goal for our rewards program is to be able to give our glammers a lot of awesome free products, but in order to do so some products we wanted to add cost a lot for us to ship. Rather than keeping those awesome products from you, we decided to offer a discounted shipping cost. That way we can keep adding a high quality and a diverse range of products. We’re still taking care of the entire product cost for you when you use points, and giving you the most discounted shipping pricing we can!

    To make it more flexible you also have the option to pay for shipping with a credit card or by using your existing points, so you still can get products entirely by points. And if you live in the US, we will always try to offer some products that are completely free shipping.

  • How does the waitlist affect the rewards program? Can I still refer friends?

    Whether you’re on the waitlist or an active member, you can refer friends using your unique referral code (found on your My Account or Rewards page.) If a friend uses your code and gets on the waitlist, as soon as a spot opens up and they make their first payment, you will get the points for referring them! You can then redeem your referral bonus item (or save the points!) from the Rewards store just like you would redeem any other prize- pretty simple!

  • How do I change my payment or shipping information?

    You can change your payment or shipping information by going to your My Account page (available for members only.)

  • Can i change my billing date?

    Yes.  You can change your billing date by going to your My Account page (available for members only.)

  • What if I don't like a month of brushes? What if I'm a 6-month or annual subscriber?

    You can trade or skip your next set of brushes before they ship, or you can cancel your membership at anytime (you will lose all rewards points if you cancel.) Please trade, skip or cancel at least 24 hours before your next payment or shipment is due. If your brushes have already processed, we cannot trade that month out. Trade is available to all memberships, but skip is only available for monthly members. Trade, skip, or cancel on your My Account page (available for members only.)

    *Please note you will lose all of your rewards points if you decide to cancel!

  • Are there refunds or exchanges?

    We do not offer exchanges or refunds unless there is a damaged product. You have 60 days from the time of shipment to report damaged products. If there is a damaged product, please email us a picture under 1MB in size to support@liveglam.com.

  • Can I upgrade to 6-months or annual?

    Yes! You can do so from your my accounts page.

  • How can I use my brushes?

    Each month, we give you information on each brush plus a video tutorial on how to use them.  We also do blog posts on each month’s brushes, packed with more information to help you become a brush master. View tutorials and brush info on your #MorpheMe page (available for members only.)

  • How do I get the free beauty product? What if I am on the 6-month or annual membership?

    Each month our members stay active, we give them 100 rewards points with their monthly brushes as a thanks for their loyalty. Our rewards points can be directly redeemed for beauty products, brushes, cash, etc.. When you join for a 6-month or annual membership, you are guaranteed 6 or 12 months of rewards points with your monthly brushes. This translates to $25 or $50 worth of products by the time your membership is set to renew. Check out our Rewards page for available prizes and more info!

  • What currency are your prices?

    All prices are in USD.

  • Does LiveGlam have an affiliate program?

    Yes!  Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash!  We also have a separate affiliate program, check out our affiliate page for more info. Click here.

  • How does the free trial work?

    We have a free trial available for those that want to check out our program before committing.  You can get free access for 7-days and then you will automatically begin your subscription at the end of the trial. If you do not want to continue, you can cancel at any time before the trial ends and you will not be charged.

  • Where can I save, how do I get my pro discounts, and when can I start receiving them?

    After you become a LiveGlam Pro member you will have access to a detailed guide on how to get pro makeup discounts for each brand, as well as all the documents you’ll need to qualify. To visit the page click here.

  • Is there a guarantee I will receive discounts with every brand?

    No. We cannot guarantee all of your pro discount applications will be accepted for every brand, since each company reviews and selects applicants in their own way. Some brands have working experience requirements, geographic restrictions, etc. We list the % success rate for each brand based on our real user feedback on the makeup discounts page here.

  • I live outside of the US, can I still join?

    Yes! LiveGlam Pro is open for anyone in the world! However, discounts aren’t always available in every country, so please make sure to see click here to see which countries are eligible for receiving discounts.

  • Is there a payment plan?

    Unfortunately, we do not currently offer payment plans. However, the money you save with pro discounts may help cover the cost of the membership.

  • What happens if I want a different name on my pro package?

    You will be able to change the name on your pro package when you create it on the Makeup Discounts page. To access the pro package, login and then click here. To edit any other account details, go to your accounts page here.

  • Are there refunds or exchanges?

    Because we offer a digital product, we do not offer exchanges or refunds.

  • Still can't find the answer you're looking for?

    Check out our contact page for the best ways to connect with our LiveGlam Care team!

    Please include the following, or we will not be able to complete your request as quickly and efficiently as possible:
    1. Your order number, if applicable.
    2. The email address associated with your account,
    3. The service you are experiencing issues with (LG Pro, #MorpheMe, etc.)
    4. A detailed explanation of the issue and any other relevant information.

    We answer all inquiries personally, and will get back to you as quickly as possible. Thank you!

  • Does LiveGlam have an affiliate program?

    Yes!  Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash!  We also have a separate affiliate program, check out our affiliate page for more info. Click here.

  • What is PolishMe?

    PolishMe is your mani’s new best friend! For $19.99 a month*, you get 3 exclusive nail polishes delivered right to your door. Each collection is personally designed and no month will be the same. The polishes are quick drying, and work perfectly on natural or acrylic nails. Your mani thanks you in advance!

  • What will I receive each month?

    You will receive a unique, exclusive nail polish collection each month. Each collection has 3 polishes in it. You will always get at least 3 polishes. If you sign up with an affiliate code, you will receive a free polish with your first package! You will never receive the same polish or collection twice.

  • What collection will I receive when I sign up?

    We debut a new collection on the 23rd of each month. If you sign up between March 23rd and April 22nd, you will get our Tea Time collection. If you sign up after April 22nd, you will get the next collection. Each month is a surprise, so stay tuned to our social pages and website for teasers and announcements!

  • Will I get products besides nail polish?

    You will only get nail polishes each month. From time to time, we may throw in something extra to show you our love and appreciation!

  • Do you have any tips or looks I can try?

    Yes! We put out a monthly video with each collection, featuring a fun look that you can use for mani inspo! Find it on your monthly polish page!

  • Why should I sign up for annual over monthly? How does it work?

    The benefit to being an annual member is that you end up getting one month for free! The only difference, otherwise, is you make an up front payment for 12 months of polishes (and any appropriate shipping, see below) and that you cannot skip a month, pause, or cancel before the end of the 12 month period.

  • When will my polish ship?

    Polishes usually ship same day or within 2 business days of your payment.  So if you sign up on the 5th, your polishes should ship by the 7th.  If you sign up on the 15th, your polishes should ship by the 17th.  We ship every day except Sunday and holidays.  You will get an email with a tracking number once your package ships or you can find your tracking number on your My Account page (available for members only.)

  • Do I have to pay for shipping?

    Shipping is always free within the United States. Unfortunately due to hazardous materials laws, we are unable to offer international shipping.

  • How does your rewards program work?

    When you sign up for PolishMe, you earn reward points that can be used to redeem free polish, makeup and other products. All prizes and more details are found on your rewards page. We are constantly adding new gifts, and you can choose products from Laura G Polish, Morphe, Impressions Vanity, Tarte, NYX, Benefit Cosmetics + more!

  • How do I earn rewards points?

    You earn reward points just by staying an active PolishMe member.  Each month you get your polishes, you earn 100 reward points.  You can also earn additional reward points by referring your friends to the club using the unique referral link you’ll get when you join. Get your referral link and find out more information on your Rewards page (available for members only.)

  • How do I change my payment or shipping method?

    You can change your payment or shipping information by going to your My Account page (available for members only.)

  • Can I change my billing date?

    Yes.  You can change your billing date by going to your My Account page (available for members only.)

  • Can I cancel or skip a month? What if I'm an annual subscriber?

    If you are a monthly member, you have some options! You can trade your next shipment for a different product, you can skip a payment/shipment, or you can cancel your membership at anytime. Please trade, skip, or cancel at least 24 hours before your next payment is due.  You will always get polishes that you’ve already paid for, so canceling or skipping applies to months you have not paid for.

    If you are an Annual subscriber, you will automatically get the full term of your subscription, with no option to skip or cancel before the end of the allotted subscription term. You can still trade as an annual member! Trade, skip or cancel a month on your My Account page (available for members only.)
    *Please note you will lose all of your rewards points if you decide to cancel! If you skip, your subscription will auto-resume the following month

  • Are there refunds or exchanges?

    We do not offer exchanges or refunds unless there is a damaged product. You have 60 days from the time of shipment to report damaged products. If there is a damaged product, please email us a picture under 1MB in size to support@liveglam.com.

  • What currency are the prices?

    All prices are in USD.

  • Still have more questions?

    Check out our contact page for the best ways to connect with our LiveGlam Care team!

    Please include the following, or we will not be able to complete your request as quickly and efficiently as possible:
    1. Your order number, if applicable.
    2. The email address associated with your account,
    3. The service you are experiencing issues with (PolishMe, LG Pro, #MorpheMe, etc.)
    4. A detailed explanation of the issue and any other relevant information.

    We answer all inquiries personally, and will get back to you as quickly as possible. Thank you!

  • Does LiveGlam have an affiliate program?

    Yes!  Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash!  We also have a separate affiliate program, check out our affiliate page for more info. <a href=”https://liveglam.com/liveglam-affiliate-program/”>Click here.</a>

  • What products will I receive each month?

    Each month, you will receive an exclusive collection of our KissMe liquid lipsticks. Every month contains three unique colors, and you won’t ever get the same color twice! Our first collection is matte, but look out for gloss, metallics, and much more!

  • Can you tell me more about the KissMe brand?

    KissMe is an exclusive liquid lipstick line made by the team here at LiveGlam! We’ve spent months swatching and perfecting our long lasting formula, and we are so excited to introduce it to the world through our monthly liquid lipstick club!

  • Which month will I receive when I sign up?

    We debut our new collection on the 23rd of each month. So, if you sign up between March 23rd and April 22, you will get April’s collection. If you sign up on or after April 23rd, you will get May’s collection.

  • Will I get anything besides lipsticks?

    You will only get the lipsticks each month BUT from time to time, we may throw in something extra to show you our love and appreciation!  You can earn reward points as a member to get free beauty products aside from brushes. Check out your rewards dashboard and see below for more details!

  • When will my lipsticks ship?

    Packages usually ship same day or within 24-48 hours of your payment date. For example, if you sign up on the 5th, your lipsticks should ship by the 7th. We ship every day except Sunday and holidays.

  • Where do you ship? Do I have to pay for shipping?

    We ship worldwide! Shipping is always free within the US. International shipping is $3.99 USD /mo. If you are an annual or 6-month subscriber, you will pay for the full year or 6-months of shipping up front.

  • Do you offer refunds or exchanges?

    We have a no refund policy except for special, unique circumstances. We only offer exchanges on damaged products. If you need any help clarifying, please contact our customer service! Please include your order number and the email address you signed up with, and any photos of the damage or problem if possible.

  • What looks can I achieve with each collection?

    Check out our monthly look book on your Monthly Lippie Page for inspo on how to rock each month’s shades!

  • How does the rewards program work?

    When you sign up for KissMe, you earn reward points that can be used to redeem free lippies, polish, makeup and other products. We are constantly adding new gifts, and you can choose products from Laura G Polish, Morphe, Impressions Vanity, Tarte, NYX, Benefit Cosmetics + more!

  • How does the waitlist affect the rewards program?

    Whether you’re on the waitlist or an active member, you can refer friends using your unique referral code (found on your My Account or Rewards page.) If a friend uses your code and gets on the waitlist, as soon as a spot opens up and they make their first payment, you will get the points for referring them! You can then redeem your referral bonus item (or save the points!) from the Rewards store just like you would redeem any other prize- pretty simple!

  • How do I earn rewards points?

    You earn reward points just by staying an active KissMe member. Each month you get your lipsticks, you earn 100 reward points. You can also earn additional reward points by referring your friends to the club using the unique referral link you’ll get when you join. Check out your rewards page for more details.

  • How do I get the free beauty product?

    You can redeem free beauty product valued at $25+ when you get to 600 points, and $50+ when you get to 1,200 points. You will be able to redeem awesome prizes with the points you accumulate over the duration of your subscription!

  • What if I don't like this month's collection? Can I skip or cancel?

    If you don’t like this month, don’t worry- you have options! You can trade your monthly lipsticks for another prize. If you don’t want to do that, you can always skip a payment and month (your subscription will automatically resume the following month. Skip is available for monthly only) If you really want, you can also cancel your subscription at any time to avoid future payments/shipments. You will always receive the products you have already paid for (if you are a 6-mo or annual member, you will still get all months you paid for, it will just not renew.)

    Just know, if you cancel, you will lose all of your rewards points!

  • How can I change my billing, shipping, or payment information?

    You can change your payment or shipping information by going to your My Account page (available for members only.)

  • Can I change my billing date?

    Yes! You can change your billing date by going to your My Account page (available for members only.)

  • Can I upgrade to 6 months or Annual?

    Yes! You will see the option on your My Account page.

  • What currency are your prices?

    All prices are in USD.

  • Does LiveGlam have an affiliate program?

    Yes!  Members can refer their friends and earn makeup, lipsticks, brushes, nail polish and even cash!  We also have a separate affiliate program, check out our affiliate page for more info. Click here.

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