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General

LiveGlam is one brand with one glamazing club that gives you infinite options. We manufacture cruelty-free, paraben-free, gluten-free, phthalates-free, and non-comedogenic beauty products that keep you and the earth glowing.

Each month, we launch brand new products and give our LiveGlam Club Members exclusive access to get 'em first. Each collection features our best-selling lip products plus other beauty products like palettes, brushes, and more to complete the look.

We’d love for you to be a part of our #LiveGlamFam! To join the LiveGlam Club, click “Subscribe” on our homepage and pick your first collection. To sweeten the deal, use code “LiveGlam” at checkout to get a free extra gift with your first package! Simply select your plan type: monthly, 6 months, or annual, and start getting the best LiveGlam beauty products delivered straight to your door.

If you’re an active member of our Lippie Club, Brush Club, or Eyeshadow Club, starting on 12/1, your membership will automatically be upgraded to our NEW LiveGlam Club and you will begin to receive NEW LiveGlam Club Collections each month. Whether you have a Monthly, 6 Month, or Annual plan, your plan type will remain the same. As always, you will have the option to Cancel before your first LiveGlam Club collection arrives!

If you have an active 6 Month or Annual plan, any collections left on your subscription will be automatically fulfilled with LiveGlam Club collections on the same day every month. For those not interested in becoming a member of our LiveGlam Club, please reach out to our Customer Happiness Team before December 31, 2021, to request a partial refund for your prepaid plan for the collections and products you have not yet received.

If you’re an active Eyeshadow Club member, you’ll now be receiving collections monthly instead of every other month, meaning your billing date may have changed. If you want to adjust your billing date, head to your dashboard and change it to a date that works best for you!

If you’re an active member that belongs to multiple LiveGlam Clubs, your second (and third if you’ve got one!) membership/s will automatically be upgraded to our NEW Mystery Club. As always, you have the option to Skip or Cancel at any time. To view more details about our NEW Mystery Club, check out this blog post!

If you’re just now joining one of our three LiveGlam Clubs, you will be prompted to sign up with Lippie Club, Brush Club, or Eyeshadow Club. On 12/1 your membership will automatically be upgraded to our NEW LiveGlam Club and you will begin to receive LiveGlam Club Collections each month. Please head to your dashboard to adjust your billing date, Skip, or Cancel at any time.

Each month, you’ll get 100 Reward points for each club package you receive. You can also earn Reward points when your friends join the #LiveGlamFam with your referral link. You can redeem points for makeup and other goodies. As a member, you’ll also get a discount on all LiveGlam Shop products, as well as early access to exclusives, launches, promos, and special collabs. Being a Glammer is absolute perk-fection!

You get to glam the way you wish! Simply choose your first collection at checkout.

Although 6 month and annual memberships require the entire payment up front, you’ll get more products for less! 6-month members save $12 and earn 600 Reward points. Annual members get an entire month for free, as well as 1200 Reward points. That means you'll get 100 points for every club package delivered. You'll get more makeup for less!

Members of the #LiveGlamFam get incredible pricing on all of our products, discounted shipping rates, as well as early or exclusive access to promos. As if you needed one more reason to get your glam on!

Even if you are not a member to a LiveGlam Club, you can still build your beauty kit with our glamazing products. Stop by the LiveGlam Shop to see the latest and make them yours. Remember, when you join to one of our clubs, you'll receive exclusive discounts from our Shop.

Glammers can join our bright and shiny Diamond Affiliate Program to get makeup goodies and even make cash. If you have a social following, you can share your unique referral code and invite others to the #LiveGlamFam. Invite your friends, followers, hairdresser, mother-in-law, barista, the whole entire internet! If you invite more than 500+ people a month, you'll level up to our invite-only, Diamond Elite Program. Learn more about the perks of our affiliate program here.

We are currently not in retail stores. However, the LiveGlam Shop is the perfect way to try our products before subscribing. Or, you can grow your collection, restock on your fave products or get LiveGlam goodies for your fam and friends. Check it out! BTW, members get exclusive access and special prices... just saying!

At this time, there is no LiveGlam app. We promise our site is so mobile friendly, you won’t even realize the difference!

We hope that you love all the glam goodies you receive, but we understand that some items aren't for everyone. Unfortunately, once you receive your package, your products cannot be swapped out. You can always give us feedback by rating them on your Dashboard. We are always listening!

Discover glamazing tips and tricks on how to use your new products on our blog. You can also check out tutorials for each collection on your Dashboard. Need help navigating? Contact us and we'll show you … that's what #LiveGlamFam is here for!

ATTN: Due to COVID-19, we are experiencing some shipping delays. Learn more here.

Normally, we ship our packages within 2 business days of your payment - everyday except Sundays and holidays. Once your package ships, you’ll get an email with a tracking number which can also be found on your Dashboard. That's right, ship just got real!

FYI, we take extra care on custom orders. These may take longer to fulfill, but our promise is to get you fresh glam in your hands.

We are experiencing some shipping delays due to COVID-19. We're doing our part, learn more here.

Club packages usually ship within 2 business days after your payment processes. We ship everyday, except Sundays and holidays. Once your package ships, you'll get an email with a tracking number. You can always find it in your Dashboard as well.

FYI, some orders might take longer to fulfill. Feel free to reach out to our Customer Happiness Team with any questions.

Currently, all of our orders ship separately. We're working on an add-on option, but in the meantime, check the status of your orders on your Dashboard.

You earn Reward points just by being a Glammer! Here are some ways you can earn them with your active membership:

- Receive points for every club package delivered.
- When friends join the #LiveGlamFam with your link.
- We’ll send you points to celebrate your birthday.
- Rate your fav collections and earn even more.
- Take one of our surveys, we're always listening.

We add fun, new ways to earn points all the time. Visit Rewards by logging into your Account for more details and explore prizes. We’ve got your beauty benefits covered!

There are many ways you can get free LiveGlam goodies! By earning Reward points, you can redeem them in your Dashboard for free products. Check out Rewards for more info.

You can use any or all of your Reward points for glam goodies at any time. Learn more about Rewards here.

We are not your average beauty box! Before your monthly package ships, you can choose to Skip that collection for free. If you have a legacy 6 month or annual plan, you can still Skip and we’ll extend your subscription by 30 days. You can manage this feature on your Dashboard. Here is a blog post with lots of info on how Glammers can glow their own way.

We think you're influential, that's why we are always listening! When you rate your monthly collections, your feedback helps us create products you lust for. 4 days after your package ships out, a rate option will appear on your Subscriptions tab. You can also leave feedback on our social accounts, we take your comments into consideration when developing new products or bringing back best sellers. Also, when you Trade your products we take note of what our Glammers love most. When it comes to our beauty products, our glam always begins with you!

We think you're influential, that's why we always want to hear from you! When you review products, we learn what you love and what you want to kiss goodbye. From your LiveGlam Dashboard, you can select to rate products and give us your feedback. Each time you give feedback, we'll give you 25 Reward points to redeem more glam goodies. Learn more about reviewing products here.

1. Store your vegan, handmade lashes in a box to help keep them clean and dry, maintain their curvature and prolong use.
2. To clear glue on an eyelash, dip a clean cotton swab in makeup remover and brush
eyelash gently.
3. You can also use tweezers to carefully remove any residual glue from the eyelash band.
4. To avoid damaging eyelashes, please don't get the eyelashes wet or sleep with them on.

PRO TIP: To extend the life of your lashes and further maintain their original look, avoid directly
applying mascara. Instead, apply mascara to your natural lashes first and wait until it
dries before applying lashes.

LiveGlam Gift Cards can be used as store credit for Shop and Subscription purchases only. They cannot be used to purchase club collections in waitlist, gift cards, Reward products or points. Simply, apply your gift code at Checkout where you see “Have a coupon or gift card?” Once applied the gift card will appear as 'Gift Card Applied’ in the order breakdown.

Learn more about LiveGlam Gift Cards here.

Got questions? Concerns? Want to know our favorite contour tips? Reach out to our Customer Happiness Team anytime. We are always happy to help.

Due to COVID-19, the status of your order may be delayed. Click here to learn more about how we're doing our part.

For the status of your club package, Rewards or LiveGlam Shop purchases, log into your account and head to your Dashboard. Most orders ship out within 2 business days from purchase. Click here for more information on checking your status.

Glammers in the US with monthly plans receive free shipping.

International Glammers pay a flat fee of $5.99 per package for LiveGlam Club shipments. Glammers with 6-month and annual plans must pay international shipping costs upfront.

FYI, Purchases from the LiveGlam Shop and Rewards will include shipping and taxes at checkout. Active club members get exclusive discounts on products and shipping. You’ll see those benefits at checkout as well. Get excited, good things are headed your way!

Purchases from Rewards and Shop are separate from your club membership. However, we do offer our Glammers a shipping discount, which is calculated for you at checkout.

All of your card information is stored directly with our secure 3rd party merchant processor. For your safety, we do not have access to your credit card information to determine why it has been declined. We suggest double-checking your card number, expiration date, billing address, or entering a different card. Otherwise, please contact your credit card provider directly. If your default card fails, we will automatically roll through your cards on file to keep your glam going.

Visit your Dashboard for order details and the collection you will receive. Contact our Customer Happiness Team for any questions, we're always happy to help.

For your convenience, your LiveGlam membership will be charged uninterrupted on your chosen billing date. If you have a monthly plan, you will be automatically billed on the same day every other month. If you have a 6 month or annual membership, you will be automatically billed at the same plan term on your next billing date. Changing your billing date is easy! Simply follow these directions to choose a new date that’s convenient for you:
1. Log in to your LiveGlam account and go to Settings > “Billing/Shipping Date”
2. Under “LiveGlam Club”, “Mystery Club”, or “Mystery Club Luxe” click “Change Billing Date”
3. Pick a new date! It’s that easy!

You can have as many cards on file as you'd like. We’ll always ask you which card you’d like to use before starting a new subscription or purchasing items from Shop and Rewards. You can set one of your cards as “default” so it will be used for all reoccurring payments. If you only have one card on file, that will be your default payment.

You can choose to Skip or Trade any collection you don't want, but we have a no refund policy. Under special circumstances, some products may be exchanged/replaced if reported within 30 days. Reach out to our Customer Happiness Team for more info, we're happy to help.

All prices on the LiveGlam website are in USD.

We ship worldwide, though there are a few areas we are unable to get packages to: Austria, Belgium, Botswana, Bulgaria, Croatia, Cuba, Cyprus, Czechia, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Guatemala, Hungary, Iran, Ireland, Italy, Latvia, Liberia, Libya, Lithuania, Luxembourg, Malta, Netherlands, Nicaragua, North Korea, Poland, Portugal, Romania, Slovakia, Slovenia, Somalia, Spain, Sudan, Sweden, Syria, Ukraine, and Yemen.

Due to high glamand, sometimes we have to put our future Glammers on our waitlist. Our goal is to get everyone off as soon as possible! We do this on a first-come, first-serve basis. We are always activating new #LiveGlamFam members, so check your current spot in line on your Dashboard. FYI, click here to learn more (and the secret to skipping the waitlist).

Once you're officially part of the #LiveGlamFam, you'll receive the collection that you signed up for. We'll send an email with all the details! Learn more about the waitlist here. Get excited, glam is headed your way!

Yes and yes! All of the products we manufacture are vegan, cruelty-free, paraben-free, gluten-free, non-comedogenic, and phthalates-free. We craft our products with care, using a globally-compliant formula that's good for you and our furry friends.

Like most other lip products, our lippies have a shelf life of 24 months unopened. It can last up to 12 months after opening, depending on how the lippies are stored. We recommend somewhere dry and cool, between 70 to 75 degrees Fahrenheit. Here are a few exceptions to the lippie rule:

  • Lip Balms - Minimum shelf life of 36 months, recommended storage at 68 to 78 Fahrenheit.
  • Lip Product Removers - Minimum shelf life of 36 months, recommended storage at 66 to 78 Fahrenheit.
  • Lip Liners - Minimum shelf life of 24 months, recommended storage at 65 to 77 Fahrenheit.
  • Lip Scrubs - Minimum shelf life of 36 months, recommended storage at 68 to 78 Fahrenheit.

Yes! You can upgrade at anytime from your Member’s Dashboard.

At LiveGlam, our team is always looking for new ways to make your experience even better! To be able to bring you the best in beauty, we’ve adjusted our prices to reflect the upgrade for all our subscriptions. We know you’ll love all the glam goodies that are headed your way. Be sure to visit our blog to learn more about how this increase will help you level up your look.

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