Search anything about our clubs, products, blog posts and FAQs.
Oops! We couldn't find any result for:

If you'd like, we have a dedicated team of Costomer Happiness reps that are ready to help you out!
Get in touch >

    LiveGlam Clubs

    An Update Regarding Coronavirus

    Posted by LiveGlam on Mar 11, 2020

    LiveGlam Coronavirus Plan

    An Update Regarding Coronavirus

    Shipment Update (4/01/20): We sent out an email communication to Glammers affected by shipping delays. We are working as quickly as possible to catch up on orders, but unfortunately, the COVID-19 situation has been causing some unexpected delays. We will keep this blog up to date and will send out an additional email communication next week for anyone still experiencing package delays. Thank you so much for your patience during this time.

    Shipment Update (3/31/20): We are currently experiencing delays in shipments due to the COVID-19 outbreak. Your LiveGlam package may take a little longer than usual to get to you, but the glam is still coming!

    For our international Glammers, DHL has halted international shipping to select countries. If you live in a location on this list, we are unable to ship out your order at this time but will send you an update as soon as international shipping resumes. For more information, head here.

    Donation Update (3/23/20): We’re spreading extra love this month! Not only can you enjoy a bonus product in your April KissMe packages, but 25% of profits from all new LiveGlam subscription sales will also be donated to the World Health Organization COVID-19 Solidarity Response Fund.

    We’ll use this post to keep you updated on how we’re keeping LiveGlam employees and our Glammers safe, as well as order and shipping updates.

    The only thing we want to spread is love and great beauty products, not the coronavirus! That’s why our top priority is to do everything we can to ensure both our LiveGlam employees and Glammers are safe during this COVID-19 outbreak.

    As you know, a global outbreak of a respiratory disease named Coronavirus Disease 2019 (COVID-2019) started in China in late 2019. The virus has been detected in more than 90 countries, including the U.S. This situation is rapidly evolving and it is likely we will see more cases across the U.S. Given the severity and increasing rates of confirmed cases, LiveGlam is committed to ensuring that the safety of our employees, products and Glam Fam members is at the top of our company’s priorities. 

    LiveGlam, in agreement with the best practices produced by the CDC and other credible government agencies, is implementing several best practices to fulfill the obligation of ensuring the safety of our LiveGlam team. We know you likely have questions about the steps we’re taking in the interest of our #LiveGlamFam’s health, wellbeing, and safety, so we wanted to outline it for you.

    LiveGlam’s COVID-19 Response Plan:

    • We are making all reasonable efforts to ensure that hand soap, gloves, and hand sanitizers are available to all employees. 
    • We are strongly emphasizing and monitoring our workplace to ensure that employees are regularly and thoroughly cleaning objects and areas that are frequently used.
    • Our fulfillment team (the team that handles your LiveGlam packages) will now provide a very detailed daily report to LiveGlam of what products and packages each team member comes in contact with. 
    • Any employee who handles or comes in contact with any LiveGlam products or packages is required to wear gloves at all times.
    • We encourage sick employees to stay home and are flexible with sick time as needed. 
    • All employees are required to immediately notify our Human Resource department regarding any issues of symptoms, infection, or exposure. 
    • We have supplied our warehouse and studio with posters and information updates regarding the virus. 
    • We will make all reasonable efforts to inform employees of necessary updates relevant to COVID-19, and strongly encourage them to continuously monitor government advisories as well.

    International Shipping Updates 

    Unfortunately, due to COVID-19 and the related travel restrictions, DHL has halted international shipping to select countries. If you live in a location on this list, we are unable to ship out your order at this time. We will ship your package out as soon as international shipping resumes to your area so you can get back to the glam asap. We do not have a timeline on this right now, but we are remaining in close contact with DHL. When your package goes out, you’ll get another email from us!

    This is a rapidly evolving situation. LiveGlam is committed to taking all reasonable efforts to ensure product, consumer and employee safety. 

    We encourage our Glam Fam to continuously monitor this situation and take all reasonable precautions and efforts to minimize any potential risk of being exposed to the virus.  We hope that everyone remains safe and patient as we all navigate through these difficult circumstances. If you have any further questions or concerns regarding our COVID-19 response plan, you can contact us at [email protected] 

    With love,


    Follow us on BlogLovin


    Leave a Reply

    Your email address will not be published. Required fields are marked *

    Share your thoughts

    • So happy to see this response from your company. It's awful to see all the extra time and steps needed to conduct business. I'm in Oklahoma taking all precautions necessary. Stay safe and healthy and Glamorous. Best wishes and prayers for all of you in California 😘

      • Thank you for this update and for caring for your team and our safety health wise. Very much appreciated!!!!


      • It has been a scary and stressful situation that we have been enduring and to know that LiveGlam has a system set up to assure, that not just your employee’s are taking all the precautions but to maintain a safe and healthy environment for us Glammers receiving the package(s). Thank you! Mrs. Pineapple 🍍

    • Gracias por ser tan responsables, no saben lo importante que es saber esto

    • Thank you !

    • Thank so much for caring about our health! I appreciate it :)

    • Thank you for taking all these precautions. I love live glam and wouldn't want my subscription to be affected but i do understand that customers health comes first and if it had to be postponed for a while it wouldn't bother me a bit. Thank you Laura and Dahr for always keeping clear communication with your customers.

    • I love live glam despite the awesome products it also has the best staff and their priority not only is to get us our lippies and other beauty products, but our health! Thank you LiveGlam 😫❤️

    • Thank you for this update. Yours is the first company who have sent me anything of this sort and it is greatly appreciated, as are your efforts to carry on fulfilling the excellent service you consistently deliver! Well done LiveGlam!

    • Thank you for taking precautions during this time, it is much appreciated!😊

    • Thank so much for caring about our health, I truly appreciate it ❤😘

    • Muchas gracias por la información y por dejarme saber los cuidados q tienen. Es muy importante.

    • Thank you so much for keeping us updated!

    • Thank You for this informative information.

    • Thank you for the information 😘

    • Thanks So Much LIVEGlam For Keeping Us Glammers Updated😍😍 We Really Appreciate ALL The Hard Working Y'all Are Doing To Keep Us Happy, Healthy, & Safe💖💖💖 Sending Lot's Of Love & Positive Vibes From Louisville,Kentucky !! #AlwaysForeverAGlamFam💋💋💋

    • You guys are the best Love your products We appreciate you working hard do we are able to receive our lippies ❤

    • Thank you 💓

    • Love it thank you all so much!!🤩🙌🏼

    • I just want to say thank you for thing about us wish all the companies do the same Glamfamily

    • Thank you for going an extra step to keep everyone safe , be safe . 😊

    • Gracias por ser responsables con sus clientes. Son la mejor compañia de productos que he tenido.

    • I think that your response/action you are taking on your own IS ABSOLUTELY AMAZING AND ITS A SHAME OTHER ENTITIES DONT FOLLOW WHAT YOUR DOING! I have so much respect for your Company that i didnt have before. You keep doing this and continue to NOT test on animals and you will have me as a life long customer. That might not be much but for me it means everything. Im sure there are other customers out there that feel the same way. Thankyou, Trudi C

    • Thank you for your safety

    • Thank you for reassuring us that you are taking extra steps to protect your clients

    • Thanks for the info and reassurance. Y’all are the best!

    • Gracias

    • Thank you soo much for the update this means a lot.

    • Thank you

    • Thank you for taking all these precautions. I love live glam and wouldn't want my subscription to be affected.Thank you for this update and for caring <3

    • thank u ❤️

    • Thank you so much for making an effort to keep not only us but your employees safe, it's really appreciated! 💕❤️

    • I'd rather all the staff stay safe and well, my parcel can wait till this is all over x take care everyone

    • Thank you for the update 🙂 it's really appreciated!

    • Thank you for this update and Thank so much for caring about our health! I appreciate it :)Take care ,Stay safe and healthy .. Best wishes and prayers for all 😘

    • I received my email today regarding delays. Thank you for keeping me updated on shipping as well as making sure everyone is taking safety precautions.

    • Thank you for your message in updating the delay in the orders we understand it’s a difficult time for everyone stay safe. ❤️

    • Thank you so much for caring for our health! Better safe than sorry. Patience is a virtue I will patiently wait for my lippies no rush. Thank you for taking all the precautions

    • Thanks yuo so much

    Subscribe for more exclusive beauty products!

    Join our #LiveGlamFam and get new beauty products delivered straight to your door monthly.