Terms & Conditions

Enrollment Agreement

Please read the Enrollment Agreement below. By signing up for any of our services, you are accepting all of the policies listed below. Note: If you are under 18, you will need a consent form. Please contact us for further details.

This is a subscription service, and will inherently renew, or continue to charge you on your selected subscription range- monthly, 6-mo, or annual, until cancelled. You will continue to be charged indefinitely if you do not cancel your account.

Customer usernames that are too similar to an influencer promotional code are not permitted on the LiveGlam website. This can cause confusion for the customer when we host special promotions and product deals only available with select influencer codes. This also takes credits away from the influencers promoting LiveGlam products and promotions.


Refund Policy

Due to the nature of our products and services, we have a no refund policy. All payments made are non-refundable, unless there is an outstanding circumstance which can be discussed with our Customer Happiness team for review. Please contact us if you have questions or concerns.


Pre-Sales Inquiries

If you have any questions about our products or services, we ask that you read through the entirety of our Terms & Conditions and Privacy Policy. Please contact us if you have any questions before making a purchase. By purchasing our products and services, you are agreeing to our Terms.


Promotions and Sales

All promotions and sales are subject to our standard Terms and Conditions as well as additional terms, as needed. Terms and Conditions for promotions and sales will be found on this page for the duration of the sale, and will be distributed in other sales communications as well. We ask that you reach out to our Customer Happiness team before purchase if you have any questions about any of our Terms and Conditions.

Les Do Makeup x LiveGlam KissMe: Love Collection
New Member Terms & Conditions: Offer valid for NEW LiveGlam KissMe subscribers only, starting 8/15/19 at 11:00 am PT, while supplies last. During this time, you must complete your account setup by selecting Subscribe & Save on https://liveglam.com/product/les-do-makeup-kissme-collab-2019/. If you do subscribe and cancel before your first renewal, you will be charged a non-members fee of $7 since this is a special member offer. If a subscription isn’t for you, you can purchase Les Do Makeup x LiveGlam KissMe: Love Collection on LiveGlam Shop at the non-member price. Cannot be combined with other offers, discounts or store credits.

New Member’s, that choose to not receive the Les Do Makeup x LiveGlam KissMe: Love Collection at signup, are not responsible for the non-member fee for early cancellation.

Shop Terms & Conditions: Les Do Makeup x LiveGlam KissMe: Love Collection will be available on LiveGlam Shop, from 8/15/19 at 11:00 am PT, while supplies last. Exclusive Member pricing is available, for logged in, active subscribers. Limit 2 per customer. No code required. Cannot be combined with other offers, discounts or store credits.

We reserve the right to cancel any order due to unauthorized, altered or ineligible use of offer and to modify or cancel any promotion due to system error or unforeseen problems. Ongoing offers are subject to change without notice. Other restrictions may apply.


El Paso Strong Lip Crayon

Shop Terms & Conditions: KissMe El Paso Strong Lip Crayon is available on LiveGlam Shop for $15 for members and non-members, with free domestic shipping/$5 flat rate international shipping + tax, from 8/9/19 at 10:00 am PT, while supplies last. Limit 5 per customer. LiveGlam will donate 100% of KissMe El Paso Strong Lip Crayon sales to an organization to help the victims in El Paso and their families.

The El Paso Strong Lip Crayon will ship within 3-4 business days, excluding any outstanding order issues.

Cannot be combined with other offers, discounts or store credits.We reserve the right to cancel any order due to unauthorized, altered or ineligible use of offer and to modify or cancel any promotion due to system error or unforeseen problems. Ongoing offers are subject to change without notice. Other restrictions may apply.


Dispute Resolution

If you file a dispute on any of your payments, your account may be subject to cancellation. A dispute removes funds for the product and indicates that the cardholder does not want to receive our products/services. If the dispute is due to an error on our behalf, we will not cancel the account.

Please contact our Customer Happiness team in the event of a wrongful cancellation or to inquire further about any disputes/cancellations.


Complaints

  1. Customers have 30 days from delivery or last tracking update to report a concern with any shipment; we will not be able to assist with orders outside this window.
  2. Customers must provide proper proof of claims when applicable, such as photos of damaged items with the package and label it came in.
  3. Customers may be required to provide a different shipping address if repeated concerns have arisen in relation to address on file; if this is not possible, LiveGlam reserves the right to terminate this subscription to prevent loss of product and customer frustration.
  4. If a customer experiences recurring concerns during their subscription lifetime, and LiveGlam determines the solution is beyond their control, LiveGlam reserves the right to terminate said subscription. For example, if the issue is stemming from the location provided, local carriers, or customs/in country laws.
  5. Customers may be required to sign a non-receipt letter when requesting a replacement item.
  6. There are no refunds. If a special refund request is granted (ex: damage or non-resolvable issue with product), they must return the item (refund will be processed upon return of item) and send a signed non-receipt letter.
  7. Any desired exceptions to the above policies must undergo a process of approvals that may take longer than average response/resolution times (ex: someone reaching out with an order issue after 30 days has passed.)
  8. Shop orders cannot be combined if placed separately and shipping cannot be refunded.
  9. If a customer is sent the wrong item (or a partially damaged item), they will be asked to return the item (with a provided shipping label). This item must be unused, otherwise the customer will be charged for said item upon return. A replacement will be issued immediately, the customer will not have to wait for the return of the item for the replacement to be issued.

Changes To Our Terms & Conditions

If we decide to change our terms and conditions, we will update the terms and conditions modification date below.
This policy was last modified on August 15, 2019


Contacting Us

If there are any questions regarding our terms and conditions, you may contact us using the information below:

LiveGlam Inc.
705 W. 9th St.
Los Angeles, CA 90015
USA
Email: [email protected]