How the LiveGlam Waitlist Works
We know, you’re ready to receive your monthly dose of glam… just to get put on a brushin’ waiting list! We know that is NOT fun and never want to waitlist anyone. But, sometimes we have to put our future #LiveGlamFam on a waitlist for our LiveGlam subscription clubs due to high demand! Keep reading to find out how the process works and when you can expect to get back to the glam.
You want your goodies and we want you to have them, but we have to make sure we have enough for everyone! As soon as we get more products, you will be off of the waitlist on a first-come, first-serve basis.
How do I check my waitlist status?
When you find yourself landing on the waitlist, you can check your position on the Dashboard of your LiveGlam account!
We activate large groups of users sporadically throughout the month, so you’ll likely see some big jumps in your position each month you remain waitlisted. We always aim to get everyone off waitlist within 1-2 collections, but we can’t make any promises!
Can you skip the waitlist for Brush, Lippie or Eyeshadow Club?
If you just cannot wait to get your hands on our brushes, lippies, and eyeshadows, there is a way to cut the line without a million dirty stares! You can trade the sold out collection for a different option instead and get your products right away. To do this, just select an alternative collection at checkout!
Depending on the circumstances, we may also offer the option to skip the waitlist if you select a 6-month or annual membership for any of our Clubs. We will let you know if this option is available!
When will I get off the LiveGlam waitlist?
While your account is still in the waitlist, it will remain “Inactive”- meaning that you will not receive any credit card charges for your membership until you are off the waitlist. If you do see a charge, don’t panic, it’s only an authorization and will fall off.
As soon as a spot opens up, your payment will process right away and your membership becomes active (yay!). You’ll then get an email with which month you received! We’ll also include your next billing date (which you can always change on your subscriptions tab in the Dashboard after you get activated).
When will my free product ship?
If you used a referral code to get a free lippie or brush with your first collection, that product will ship with your package once you’re off of waitlist!
While you’re waiting for a spot, you can still refer friends, buy points, redeem Rewards, sign up for another club, or head on over to our Shop page to grab some LiveGlam products! The fun (and glam) doesn’t have to stop!
If you have any questions about your account status, one of our amazing Customer Happiness members is ready to help!
Stay glam! xoxo