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If you’d like, we have a dedicated team of Customer Happiness reps that are ready to help you out!

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We aren't happy unless you're happy.
100% Satisfaction Guaranteed

We aren't happy unless you're happy.

100% Satisfaction Guaranteed

How Our Satisfaction Guarantee Works

1. Try your lippies at home for 14 days.

2. Love your lippies and keep them forever. Then, start getting new lippies every month.

Or, return the entire set for a full refund if you're not 100% satisfied. Contact Us.

How Our Satisfaction Guarantee Works:

1. Try your lippies at home for 14 days.

2. Love your lippies and keep them forever. Then, start getting new lippies every month.

3. Or, return the entrie set for a full refund if you're not 100% satisfied. Contact Us.

Frequently Asked Questions

1. Who is eligible for this offer?

Our Satisfaction Guarantee is available to any NEW LiveGlam Lippie Club customer in the United States. Currently, this offer does not extend to international customers or previous Lippie Club members.

2. Is this a subscription?

Yes! Each month, you'll get 3-4 lip products delivered right to your door for only $19.99. You can look forward to receiving lipsticks, liners, gloss, balms, liquid lipsticks, and more.

3. Does this Satisfaction Guarantee apply throughout my subscription?

Unfortunately, no. This offer is only valid on your first month of membership.

4. Can I cancel my subscription?

Yes! If you decide to keep your lippies but decide to not keep your membership you can Cancel. You also have the option to Skip a month or Trade for a collection that is more your style.

5. When will I be charged?

Once you place your order on the LiveGlam website, you will be charged $19.99 +tax. If you decide to not keep your lippies, we'll automatically refund you and cancel your subscription. Your return shipping is also on us.*

*APO, FPO, DPO, and mail-forwarding U.S. addresses are eligible for the Satisfaction Guarantee offer, but are not eligible for free return shipping. Customers that place orders to these types of addresses will be responsible for all return shipping costs.
6. How long do I have to make a return?

You'll have 14 days from your shipping date to postmark and return your lippies.

7. How do I make a return?

We hope you love your lippies, but we know they're not always a makeup match up. Remember, they must be returned within 14 days from your shipping date.


Here is the return process:

1. Contact our Customer Happiness Team to start the process.

2. Our team will provide a free shipping label* to attach to your package.

3. Due to COVID-19, we're taking extra precautions in our returns process. Please seal all products in a clear plastic bag within your return mailer.

4. Drop the package in your mailbox or local post office for pickup.

5. Once we've received your lippies, we'll issue you a full refund.

*APO, FPO, DPO, and mail-forwarding U.S. addresses are eligible for the Satisfaction Guarantee offer, but are not eligible for free return shipping. Customers that place orders to these types of addresses will be responsible for all return shipping costs.
8. When will I be refunded?

As soon as we receive your lippies, we'll start processing your return. A credit card refund can take up to several days to show up on your statement, unfortunately that is up to your bank and we don't have any control over this. We ask you to wait at least 10 business days.

9. What happens to returned products?

We are taking the appropriate steps to process returned items with COVID-19 in mind. The health and safety of our customers and team members is our top priority.

10. Can I exchange my lippies instead?

At this time, our Satisfaction Guarantee offer only allows for returns on your first collection. However, as a member of LiveGlam club, you can Trade individual products or the entire set for free starting with your second collection.

11. Why don't get a free lippie?

Unfortunately, the free lippie promo doesn't apply to our Satisfaction Guarantee offer.

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