Let your eyes do the talking with our newly revamped club, ShadowMe! You’ll get a new eyeshadow palette every other month, packed with 9-10 pigmented new colors, in our amazingly improved, custom formula. Go from day to night and everything in between with new matte, sparkly, bold, and neutral eyeshadows! Brush up on our tutorials and get a dose of inspo with your palettes, as well!

ShadowMe palettes come with 9-10 unique shades each, in a range of matte, sparkle, shimmer, bold, and neutral shades. We’ve been perfecting our buttery smooth formula, so we hope you enjoy the blendable and pigmented formula! If you’re part of the club, you’ll get a new palette every other month to keep your eyes looking fresh!

Like the rest of the products we manufacture, ShadowMe is cruelty-free and vegan! We feel these are important benchmarks for any product we are developing for the LiveGlam Fam!

Monthly collections usually ship the same day you sign up or within 3-4 business days of your payment. So, if you sign up on the 5th of the month, your palette should ship by the 8th or 10th. If you sign up on the 15th of the month, your palette should ship by the 18th or 20th. We ship every day except Sundays and holidays.  And, once your package ships, you will get an email with a tracking number for it (you can also go to your Dashboard to find your tracking number). *Please note that trade orders might take longer to fulfill than standard monthly packages.  This is so we can make sure we are getting your order just right! If your order is taking much longer than a few days to ship, feel free to reach out to our Customer Happiness team.

Every other month, you’ll receive one palette of 9-10 shadows (unless you choose to trade or skip, see [What if I don’t like the next palette?] below!) Your palette will ship within 3-4 business days after your payment (which happens automatically every other month, or every 6-months or year depending on the plan you selected.) Each collection you receive comes with a breakdown of the shadows included, as well as some inspo and application tips that can be found on your Member’s Dashboard. You’ll also get 100 Reward points with bi-monthly order, which helps you redeem amazing prizes, including other palettes and lippies from our Rewards page! Your Member's Dashboard is where you can view all of this info and more, make sure to take a look around after you’ve signed up!

Great news! There are a number of ways you can customize your LiveGlam experience:

- Let us know how you feel! The option to rate any monthly collection you receive will appear on your subscriptions tab 4 days after your package ships out. This allows some time for your shadows to arrive, and for you to give them a spin. Your feedback helps us know what shadows you want to see! Click here for more info!

- Trade your palette! Before your next bi- monthly, head to your Members Dashboard to swap out your upcoming palette for something you like better, like lippies, brushes and other great goodies. You can even choose to get more rewards points in place of a palette, so you can bank up your points or splurge.

- Skip a month! If you’re bi-monthly, skip a payment/shipment if you’re not feeling it this month. If you’re 6-month or annual, skip a shipment (your billing date will be pushed one month if you skip.) FYI, your subscription resumes automatically after you skip a collection!

- Cancel anytime! If all else fails, cancel your plan at anytime (you’ll get all palettes you’ve already paid for, you just won’t renew!) FYI, if you cancel your membership, you’ll lose your Rewards points as well as your spot in the club, so consider skipping before you full on cancel! Every bit of feedback you give us helps us make your LiveGlam experience even better!

You will get a ShadowMe eyeshadow palette every other month with your membership, as well as some amazing, exclusive content to go along with it- featuring inspo and application tips from some of your fave gurus in the beauty-sphere. That’s not all! You also score 100 Reward points with each monthly shipment. You can use those points to redeem makeup, lippies and other awesome prizes! Check out our Rewards page for more details!

Members can head to their Monthly Shadow page for inspiration and application tips from our fave beauty gurus, we have new tutorials and blogs for each collection! Once logged in, head there by clicking through to the ShadowMe tab on your menu bar, or by going to your Dashboard -> Subscriptions Tab -> View this month’s Palette.

While we do our absolute best to make our formulas suitable for everyone, and keep our shadows free of potentially irritating ingredients, potential allergies depend entirely on you and your body! We encourage you to read our ingredients list (above) thoroughly, and consult with an allergist if you do have concerns about anything listed. You know your body best, and your safety is important to us!

If by chance an adverse reaction occurs, immediately discontinue use of the product and consult your doctor. Return the palette to us by resealing the package, labeling it with "Return To Sender" and leaving it in your mailbox. When we receive it, we will issue a full refund.

INVESTIGLAM

FEISTY INGREDIENTS: Mica, Talc, Caprylic/Capric Triglyceride, Glyceryl Behenate, Stearyl Dimethicone, Zinc Stearate, Sodium Dehydroacetate, Phenoxyethanol, Octadecene, Sorbic Acid, Oryza Sativa (Rice) Extract, Iron Oxides (CI 77491, CI 77499)

CUTE BUT PSYCHO INGREDIENTS:  Mica, Caprylic/Capric Triglyceride, Talc, Magnesium Myristate, Silica, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Theobroma Cacao (Cocoa) Seed Butter, Tocopheryl Acetate, Aluminum Dimyristate, Triethoxycaprylylsilane, Disodium Stearoyl Glutamate, Quercetin, Copper Powder CI 77400, Iron Oxides (CI 77491, CI 77499), Ferric Ammonium Ferrocyanide CI 77510, Titanium Dioxide CI 77891

F-BAE-I INGREDIENTS:  Mica, Talc, Caprylic/Capric Triglyceride, Magnesium Myristate, Lauroyl Lysine, Ethylene/Acrylic Acid Copolymer, Oryza Sativa (Rice) Extract, Boron Nitride, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Alumina, Poloxamer 338, Silica, Manganese Violet CI 77742, Titanium Dioxide CI 77891, Iron Oxides (CI 77491, CI 77492, CI 77499)

JAMES BLONDE INGREDIENTS: Mica, Ethylhexyl Palmitate, Dimethicone, Magnesium Myristate, Calcium Sodium Borosilicate, Silica, Talc, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Tin Oxide, Titanium Dioxide CI 77891, Iron Oxides CI 77491, Bronze Powder CI 77400

411 INGREDIENTS: Mica, Ethylene/Acrylic Acid Copolymer, Magnesium Myristate, Caprylic/Capric Triglyceride, Oryza Sativa (Rice) Extract, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Poloxamer 338, Silica, Boron Nitride, Lauroyl Lysine, Talc, Manganese Violet CI 77742, Iron Oxides (CI 77491, CI 77499, CI 77492), Titanium Dioxide CI 77891

STALK-HER INGREDIENTS: Mica, Oryza Sativa (Rice) Extract, Calcium Sodium Borosilicate, Synthetic Fluorphlogopite, Boron Nitride, Magnesium Myristate, Caprylic/Capric Triglyceride, Sodium Dehydroacetate, Talc, Phenoxyethanol, Sorbic Acid, Tin Oxide, Lauroyl Lysine, Ethylene/Acrylic Acid Copolymer, Poloxamer 338, Silica, Iron Oxides (CI 77491, CI 77499), Titanium Dioxide CI 77891

SECRET BAEGENT INGREDIENTS: Talc, Ethylene/Acrylic Acid Copolymer, Mica, Caprylic/Capric Triglyceride, Boron Nitride, Magnesium Myristate, Sodium Dehydroacetate, Phenoxyethanol, Oryza Sativa (Rice) Extract, Sorbic Acid, Poloxamer 338, Silica, Lauroyl Lysine, Iron Oxides CI 77499, Manganese Violet CI 77742

SPILL THE TEA INGREDIENTS: Mica, Oryza Sativa (Rice) Extract, Calcium Aluminum Borosilicate, Talc, Magnesium Myristate, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Tin Oxide, Lauroyl Lysine, Ethylene/Acrylic Acid Copolymer, Poloxamer 338, Silica, Iron Oxides (CI 77499, CI 77491, CI 77492), Titanium Dioxide CI 77891, Manganese Violet CI 77742

GIRL CODE INGREDIENTS:  Mica, Talc, Ethylene/Acrylic Acid Copolymer, Magnesium Myristate, Caprylic/Capric Triglyceride, Oryza Sativa (Rice) Extract, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Alumina, Poloxamer 338, Silica, Boron Nitride, Lauroyl Lysine, Titanium Dioxide CI 77891, Manganese Violet CI 77742, Iron Oxides (CI 77492, CI 77491), Red 28 Lake CI 45410

TRAP QUEEN INGREDIENTS: Mica, Ethylene/Acrylic Acid Copolymer, Magnesium Myristate, Caprylic/Capric Triglyceride, Oryza Sativa (Rice) Extract, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Poloxamer 338, Silica, Boron Nitride, Lauroyl Lysine, Talc, Red 40 Lake CI 16035, Red 7 Lake CI 15850, Titanium Dioxide CI 77891, Manganese Violet CI 77742, Iron Oxides CI 77499, Blue 1 Lake CI 42090

LiveGlam products are Vegan, Paraben Free and Cruelty Free.

Bonus palettes will not come automatically as part of your bi-monthly ShadowMe subscription, you have to opt-in to receive or purchase these extra shades! We designed bonus palettes for the Glammers who want it all! You can opt to get a bonus palette as your first ShadowMe palette, you can trade your upcoming ShadowMe palette for a bonus one, or you can purchase bonus palettes in our Shop (members get our exclusive member pricing and discounted shipping prices!) These palettes are available while supplies last! Check out this blog post for more info on bonus palette!

Bi-monthly members, you will be automatically billed every two months, on the same day of the month that you signed up. So if you signed up on July 15th, you’ll be billed on Sept 15th, and then again on November 15th! Basically, it’s a 60 day billing cycle.  You can always view and change your next billing date on your Dashboard (in the section with your subscription details!)

You can also Skip a collection/payment or Trade your upcoming collection there as well! 6-month and Annual members, you’ll be automatically billed on whatever plan period you’ve chosen (so if you signed up for a 6-month membership on January 1, your next billing would be July 1. Or if you chose annual, you’d be billed each year on the same day.) 6-month and Annual shipments will ship bi-monthly (next shipping date is found on your dashboard!), and you can still Skip or Trade your next collection!

Yes! You can upgrade at anytime from your Member’s Dashboard.

No problem! There are a couple of ways you can customize your experience:

- Trade your palette! Before your next monthly payment, head to your Members Dashboard to swap out your upcoming palette for something you like better, like lippies, brushes and other great goodies. You can even choose to get more Reward points in place of a palette, so you can bank up your points or splurge.

- Skip a month! If you’re bi-monthly, skip a payment/shipment if you’re not feeling it. If you’re 6-month or annual, skip a shipment (your billing date will be pushed one month if you skip.) FYI, your subscription resumes automatically after you skip a month!

- Cancel anytime! If all else fails, cancel your plan at anytime (you’ll get all palettes you’ve already paid for, you just won’t renew!) FYI, if you cancel your membership, you’ll lose your Reward points as well as your spot in the club, so consider skipping before you full on cancel!

Please note: all these options must be done at least 24 hours before your renewal date. Feel free to contact our Customer Happiness team for any concerns.

Yes, you can trade your upcoming palette for another product you like better, skip a payment/shipment (if you’ve paid up front for 6-Month or annual, you will simply skip a shipment and push your next billing date so you still get the total # of palettes you purchased,) or cancel at anytime (you will get all palettes you’ve already paid for!) FYI, if you cancel your membership, you’ll lose your Reward points as well as your spot in the club, so consider skipping before you cancel!

You earn Reward points simply by remaining an active ShadowMe member. With each renewal, you earn 100 points. You can also earn additional Reward points by referring your friends (find your unique referral link on your Dashboard and Rewards page!) If your friend signs up using your code/link, they’ll get a free lippie with their first palette and you will get 200 points (if they’re on the waitlist, the points will come through as soon as their spot opens up!)  You can see more details and the awesome Reward prizes by logging in on your account and visit Rewards (available to active members only).

Getting your free product is easy! Save up your referral points (that you get from being an active member and for referring your friends!) and redeem some amazing prizes from our Rewards page. 6 months gets you 300 points, 12 gets you 600 points which you can use to redeem free beauty products...it’s that simple!

First and foremost, our goal is to get everyone off the waitlist as soon as possible! However, we are reliant on product availability and everyone is trying to get their hands on these amazing eyeshadows, so we're not able to get everyone off the waitlist within the same month they may have joined. As often as possible, we activate as many people as we can! You can check your spot in line on your Dashboard (you should see that number jump closer each time we let people off the waitlist.).

Don’t worry though, even if you miss a palette, we have a ton of awesome Rewards prizes available, including past brush or lippie collections and products from some of the best beauty lines out there! You’ll be off the waitlist before you know it.  Check out this blog post for more

Once you’re activated from our waitlist, we’ll send you an email with the name and a photo of the collection you’ll be receiving. Another way to check is through your Dashboard. Find the “View Past Orders” button within the subscription block, which will direct you to your order history. Your most recent order will tell you what palette you received, as well as other info. Just FYI, even if a new palette has debuted, you may not have missed your chance on the previous palette! Your email will let you know! Here’s a blog post on all things waitlist, for more info on the waitlist!

As a general LiveGlam guideline, your payment will always process whatever collection you were supposed to receive at the time of your failed payment. FYI- you have 11 days to clear payment before your subscription is cancelled!