Pinterest

Search anything about our clubs, products, blog posts and FAQs.

Oops, we did not find any results for:

If you’d like, we have a dedicated team of Customer Happiness reps that are ready to help you out!

eyeshadow-club-badge

Let your eyes
do the talking.

Be on the swatch for the latest shades. For only $19.99, you’ll get an eye-conic palette every other month.

start here
Got a Promo Code?

The Way We Werk

pick-your-perfect

01

Pick Your
Perfect

We've got palettes
that fit every #mood.
You'll never run out
of looks to create.

make-it-yours

02

Make It
Yours

Customize your subscription. Skip, Trade, Cancel, or set your billing date anytime.

ship-just-got-real

03

Ship Just
Got Real

Receive free shipping anywhere in the U.S. or get a flat-rate everywhere else.

live-glam-rewards

04

LiveGlam
Rewards

Each month, get points to use on must-have makeup, the best of beauty, gifts, and more.

Meet The New Hues

$19.99/mo

It’s simple, start by choosing your first eyeshadow collection. Only $19.99/mo.

Make it yours
Got a Promo Code?

Shades For Days

Every other month, get perfectly pigmented shadows in new eye-catching palettes.

Join the club

The Good Kind
Of Shade

Our shadows are down to earth. They’re vegan, non-toxic and cruelty-free so you’ll stay shades ahead.

Subscribe Now

The Reviews Are In

Don’t take our word for it, explore all
the glowing reviews from our Glammers.

Frequently Asked Questions

How do I use my LiveGlam Gift Card?

LiveGlam Gift Cards can be used as store credit for Shop and Subscription purchases only. They cannot be used to purchase club collections in waitlist, gift cards, Reward products or points. Simply, apply your gift code at Checkout where you see “Have a coupon or gift card?” Once applied the gift card will appear as 'Gift Card Applied’ in the order breakdown.

Learn more about LiveGlam Gift Cards here.

Where can I find my order details if I used guest checkout?

You'll receive a text message and email from us with your order details. This will include a link to the Find Order page. In case you can no longer access the text or email, you can always reach out to our Customer Happiness Team.

Could I have an allergic reaction from my eyeshadows?

Unlike your ex, we are not toxic. While there aren’t any known allergens in our eyeshadow formulas, some people may experience sensitivity to certain pigments. We urge you to check our ingredients list before purchasing. If by any chance you experience an adverse reaction, immediately discontinue using the product and consult a physician. Contact our Customer Happiness Team, we'll be glad to issue you a refund.

Does LiveGlam have an affiliate program?

Glammers can join our bright and shiny Diamond Affiliate Program to get makeup goodies and even make cash. If you have a social following, you can share your unique referral code and invite others to the #LiveGlamFam. Invite your friends, followers, hairdresser, mother-in-law, barista, the whole entire internet! If you invite more than 500+ people a month, you'll level up to our invite-only, Diamond Elite Program. Learn more about the perks of our affiliate program here.

How do I contact LiveGlam customer service?

Got questions? Concerns? Want to know our favorite contour tips? Reach out to our Customer Happiness Team anytime. We are always happy to help.

Can I shop LiveGlam even if I don't join?

Even if you are not a member to a LiveGlam club, you can still build your beauty kit with our glamazing products. Stop by the LiveGlam Shop to see the latest and make them yours. Remember, when you join to one of our clubs, you'll receive exclusive discounts from our Shop.

How do I review LiveGlam products?

We think you're influential, that's why we always want to hear from you! When you review products, we learn what you love and what you want to kiss goodbye. From your LiveGlam Dashboard, you can select to rate products and give us your feedback. Each time you give feedback, we'll give you 25 Reward points to redeem more glam goodies. Learn more about reviewing products here.

I received my club package, but I don't like some of the products. Can I still replace them?

We hope that you love all the glam goodies you receive, but we understand that some items aren't for everyone. Unfortunately, once you receive your package, your products cannot be swapped out. You can always give us feedback by rating them on your Dashboard. We are always listening!

Can I redeem multiple Reward items at the same time?

You can use any or all of your Reward points for glam goodies at any time. Learn more about Rewards here.

Why am I being charged shipping for a LiveGlam Shop purchase if I'm a club member?

Purchases from Rewards and Shop are separate from your club membership. However, we do offer our Glammers a shipping discount, which is calculated for you at checkout.

Why has my card been declined?

All of your card information is stored directly with our secure 3rd party merchant processor. For your safety, we do not have access to your credit card information to determine why it has been declined. We suggest double checking your card number, expiration date, billing address, or entering a different card. Otherwise, please contact your credit card provider directly. If your default card fails, we will automatically roll through your cards on file to keep your glam going.

How long does it take to get my club package?

We are experiencing some shipping delays due to COVID-19. We're doing our part, learn more here.

Club packages usually ship within 2 business days after your payment processes. We ship everyday, except Sundays and holidays. Once your package ships, you'll get an email with a tracking number. You can always find it in your Dashboard as well.

FYI, some orders might take longer to fulfill. Feel free to reach out to our Customer Happiness Team with any questions.

Can I combine my LiveGlam Shop or Reward orders with my club packages?

Currently, all of our orders ship separately. We're working on an add-on option, but in the meantime, check the status of your orders on your Dashboard.

What is the status of my order?

Due to COVID-19, the status of your order may be delayed. Click here to learn more about how we're doing our part.

For the status of your club package, Rewards or LiveGlam Shop purchases, log into your account and head to your Dashboard. Most orders ship out within 2 business days from purchase. Click here for more information on checking your status.

What kind of perks will I get as a LiveGlam member?

Each month, you’ll get 100 Reward points for each club package you receive. You can also earn Reward points when your friends join the #LiveGlamFam with your referral link. You can redeem points for makeup and other goodies. As a member, you’ll also get a discount on all LiveGlam Shop products, as well as early access to exclusives, launches, promos, and special collabs. Being a Glammer is absolute perk-fection!

What will I receive each month when I join the Eyeshadow Club?

Every other month, you'll receive an exclusive palette with 9-10 unique pigments in our glamazing custom formulas. Go from day-to-night and everywhere in-between with matte, sparkle, bold, and neutral shades. Like our other clubs, you'll choose your first palette when you sign up and always have the option to trade the current palette through your LiveGlam Dashboard. We perfected our buttery smooth formulas so you can let your eyes do the talking.

Are your eyeshadow palettes cruelty-free or vegan?

Yes and yes! All of the products we manufacture are vegan, cruelty-free, paraben-free, gluten-free, non-comedogenic, and phthalates-free. We craft our products with care, using a globally-compliant formula that's good for you and our furry friends.

Can I switch between the different clubs?

When it comes to the #LiveGlamFam, your wish is our glammand! If you'd like to switch from one club to another, you'll need to Cancel the membership of your current club and start another. However, you can always be a member of more than one club. You can manage all of this through your Dashboard. Remember, if you decide to Cancel a club, you will lose all your Reward points and/or end up on the waitlist.

Do I have to pay for shipping?

Glammers in the US with monthly, bi-monthly, 6-month, or annual plans receive free shipping.

International Glammers pay shipping based on their club membership: Lippie Club is $3.99, Brush Club is $4.99 and Eyeshadow Club is $5.99 per month.

FYI, Purchases from the LiveGlam Shop and Rewards will include shipping and taxes at checkout. Active club members get exclusive discounts on products and shipping. You’ll see those benefits at checkout as well. Get excited, good things are headed your way!

What are the ingredients in your Eyeshadow Club palette?

Whimsical Garden Label 

Soul Ingredients: Mica, Talc, Silica, Magnesium Myristate, Oryza Sativa (Rice) Extract, Caprylic/Capric Triglyceride, Boron Nitride, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Alumina, Lauroyl Lysine, Ethylene/Acrylic Acid Copolymer, Poloxamer 338, Manganese Violet CI 77742, Ultramarines CI 77007, Iron Oxides (CI 77491, CI 77499), Titanium Dioxide CI 77891

Imagine Ingredients: Mica, Talc, Oryza Sativa (Rice) Extract, Lauroyl Lysine, Magnesium Myristate, Silica, Ethylene/Acrylic Acid Copolymer,  Caprylic/Capric Triglyceride, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid,  Alumina, Poloxamer 338, Boron Nitride, Manganese Violet CI 77742, Ultramarines CI 77007, Iron Oxides (CI 77491, CI 77492, CI 77499), Titanium Dioxide CI 77891

Cocoon Ingredients:  Mica, Magnesium Myristate, Silica, Boron Nitride, Lauroyl Lysine, Ethylene/Acrylic Acid Copolymer,  Caprylic/Capric Triglyceride, Oryza Sativa (Rice) Extract, Sodium Dehydroacetate, Phenoxyethanol, Alumina, Sorbic Acid, Poloxamer 338, Talc, Titanium Dioxide CI 77891, Iron Oxides (CI 77491, CI 77492, CI 77499), Manganese Violet CI 77742, Ultramarines CI 77007

Whimsy Ingredients: Mica, Silica,  Magnesium Myristate,  Boron Nitride, Caprylic/Capric Triglyceride,  Lauroyl Lysine, Oryza Sativa (Rice) Extract, Ethylene/Acrylic Acid Copolymer, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Poloxamer 338,  Talc, Manganese Violet CI 77742, Iron Oxides (CI 77491, CI 77492, CI 77499), Titanium Dioxide CI 77891

Wing It Ingredients: Mica,  Ethylene/Acrylic Acid Copolymer, Magnesium Myristate,  Caprylic/Capric Triglyceride, Oryza Sativa (Rice) Extract, Boron Nitride, Sodium Dehydroacetate,  Phenoxyethanol, Sorbic Acid, Poloxamer 338, Silica, Lauroyl Lysine, Talc, Iron Oxides (CI 77491, CI 77492, CI 77499), Manganese Violet CI 77742, Titanium Dioxide CI 77891

Blossom Ingredients:  Talc, Mica, Ethylene/Acrylic Acid Copolymer, Lauroyl Lysine, Magnesium Myristate, Caprylic/Capric Triglyceride, Oryza Sativa (Rice) Extract, Sodium Dehydroacetate, Phenoxyethanol, Alumina,  Sorbic Acid, Poloxamer 338, Silica, Boron Nitride, Titanium Dioxide CI 77891, Manganese Violet CI 77742, Yellow 5 Lake CI 19140, Iron Oxides CI 77491, Red 7 Lake CI 15850

Flutters Ingredients: Talc, Mica, Silica, Magnesium Myristate, Oryza Sativa (Rice) Extract, Ethylene/Acrylic Acid Copolymer, Caprylic/Capric Triglyceride,  Lauroyl Lysine,  Sodium Dehydroacetate, Alumina, Phenoxyethanol, Sorbic Acid,  Poloxamer 338, Boron Nitride, Titanium Dioxide CI 77891, Manganese Violet CI 77742, Iron Oxides (CI 77491, CI 77492, CI 77499), Yellow 5 Lake CI 19140

Fly High Ingredients: Mica, Oryza Sativa (Rice) Extract, Magnesium Myristate, Ethylene/Acrylic Acid Copolymer, Silica, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Tin Oxide, Alumina, Poloxamer 338, Boron Nitride,  Caprylic/Capric Triglyceride, Lauroyl Lysine, Talc, Iron Oxides (CI 77491, CI 77492, CI 77499), Manganese Violet CI 77742, Yellow 5 Lake CI 19140, Bismuth Oxychloride CI 77163, Red 40 Lake CI 16035, Titanium Dioxide CI 77891

Caterpillar Ingredients: Mica, Silica, Oryza Sativa (Rice) Extract, Boron Nitride, Lauroyl Lysine, Magnesium Myristate, Ethylene/Acrylic Acid Copolymer, Caprylic/Capric Triglyceride, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid, Alumina, Poloxamer 338, Talc, Yellow 5 Lake CI 19140, Titanium Dioxide CI 77891, Iron Oxides (CI 77491, CI 77492, CI 77499), Manganese Violet CI 77742, Bismuth Oxychloride CI 77163

Metamorphosis Ingredients: Mica, Magnesium Myristate, Ethylene/Acrylic Acid Copolymer, Oryza Sativa (Rice) Extract, Sodium Dehydroacetate, Phenoxyethanol, Sorbic Acid,  Poloxamer 338,  Silica, Boron Nitride, Caprylic/Capric Triglyceride, Lauroyl Lysine, Talc, Manganese Violet CI 77742, Iron Oxides (CI 77491, CI 77499), Red 40 Lake CI 16035, Ultramarines CI 77007, Red 7 Lake CI 15850

LiveGlam products are Vegan, Paraben Free and Cruelty Free.

This kit contains 10 pressed powders | 10 X 0.056 oz / 1.6 g |Total Net. Wt. 0.56 oz / 16 g

Manufactured for LiveGlam – Los Angeles CA 90015 – Made in USA | www.liveglam.com

What is a bonus palette? Will I get one as a member of the Eyeshadow Club?

We created bonus palettes for Glammers who want it all. Our creative team is overflowing with glamazing ideas and we just can’t limit ourselves to only bi-monthly collections. So, we’ve blended up some bonus palettes that will be available through our LiveGlam Shop. You can get these bonus palettes when you choose your first collection or trade the current month's palette. To learn more, click here for all the details.

Can I upgrade from a bi-monthly membership to 6 month or annual membership?

Unfortunately, we no longer offer 6 month or annual membership plans for Eyeshadow Club at this time.

Are there refunds?

You can choose to Skip or Trade any collection you don't want, but we have a no refund policy. Under special circumstances, some products may be exchanged/replaced if reported within 30 days. Reach out to our Customer Happiness Team for more info, we're happy to help.

When will my LiveGlam club package ship? How can I track my shipment?

ATTN: Due to COVID-19, we are experiencing some shipping delays. Learn more here.

Normally, we ship our packages within 2 business days of your payment - everyday except Sundays and holidays. Once your package ships, you’ll get an email with a tracking number which can also be found on your Dashboard. That's right, ship just got real!

FYI, we take extra care on custom orders. These may take longer to fulfill, but our promise is to get you fresh glam in your hands.

When will I be billed again? Can I change my billing date?

For your convenience, your LiveGlam membership will be charged uninterrupted on your chosen billing date. If you have a bi-monthly plan, you will be automatically billed on the same day every other month. If you have a 6 month or annual plan, you will be automatically billed for a bi-monthly plan on your next billing date. Changing your billing date is easy and free! The LiveGlam Dashboard is your go-to for updating your address, changing your billing date or managing your upcoming collection. Learn more about billing here.

Where can I find instructions or tutorials on how to use my LiveGlam products?

Discover glamazing tips and tricks on how to use your new products on our blog. As part of the #LiveGlamFam, you can check out exclusive content by clicking your club tab on your Dashboard. Get ready to bring your inner beauty out.

How do I Skip a month of LiveGlam? What if I have a 6 month or annual plan?

We are not your average beauty box! Before your monthly package ships, you can choose to Skip that collection for free. If you have a legacy 6 month or annual plan, you can still Skip and we’ll extend your subscription by 30 days. You can manage this feature on your Dashboard. Here is a blog post with lots of info on how Glammers can glow their own way.

As a member of LiveGlam, how do I get free beauty products?

There are many ways you can get free LiveGlam goodies! By earning Reward points, you can redeem them in your Dashboard for free products. Check out Rewards for more info.

Do I have any input on the types of products I’ll receive?

We think you're influential, that's why we are always listening! When you rate your monthly collections, your feedback helps us create products you lust for. 4 days after your package ships out, a rate option will appear on your Subscriptions tab. You can also leave feedback on our social accounts, we take your comments into consideration when developing new products or bringing back best sellers. Also, when you Trade your products we take note of what our Glammers love most. When it comes to our beauty products, our glam always begins with you!

How do I earn Reward points?

You earn Reward points just by being a Glammer! Here are some ways you can earn them with your active membership:

- Receive points for every club package delivered.

- When friends join the #LiveGlamFam with your link.

- We’ll send you points to celebrate your birthday.

- Rate your fav collections and earn even more.

- Take one of our surveys, we're always listening.

We add fun, new ways to earn points all the time. Visit Rewards by logging into your Account for more details and explore prizes. We’ve got your beauty benefits covered!

What if my payment fails, which collection will I receive?

Visit your Dashboard for order details and the collection you will receive. Contact our Customer Happiness Team for any questions, we're always happy to help.

Can I use a different card for each club I join?

You can have as many cards on file as you'd like. We’ll always ask you which card you’d like to use before starting a new subscription or purchasing items from Shop and Rewards. You can set one of your cards as “default” so it will be used for all reoccurring payments. If you only have one card on file, that will be your default payment.

When will I get off the waitlist?

Due to high glamand, sometimes we have to put our future Glammers on our waitlist. Our goal is to get everyone off as soon as possible! We do this on a first-come, first-serve basis. We are always activating new #LiveGlamFam members, so check your current spot in line on your Dashboard. FYI, click here to learn more (and the secret to skipping the waitlist).

When I’m taken off the waitlist for the club I signed up for, how will I know which collection I’ll receive?

Once you're officially part of the #LiveGlamFam, you'll receive the collection that you signed up for. We'll send an email with all the details! Learn more about the waitlist here. Get excited, glam is headed your way!

View All

Subscribe to Happiness